Commonwealth Bank of Australia Customer Service Representative Interview Questions | Glassdoor.co.in

Commonwealth Bank of Australia Customer Service Representative Interview Questions

Interviews at Commonwealth Bank of Australia

127 Interview Reviews

Experience

Experience
74%
19%
7%

Getting an Interview

Getting an Interview
94%
4%
2%

Difficulty

3.0
Average

Difficulty

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Average
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Customer Service Representative Interview

Anonymous Interview Candidate
No Offer
Neutral Experience
Average Interview

Interview

I applied online, did an online test first, and received automated email for invitation to a video interview using Hirevue apps. but haven't heard anything from them until now...

Interview Questions

  • Tell us what has been your best work achievement to this point in your career. What made this achievement important?   Answer Question

Other Interview Reviews for Commonwealth Bank of Australia

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Hobart (Australia)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Commonwealth Bank of Australia (Hobart (Australia)) in July 2020.

    Interview

    At this stage, I am on digital interview phase (Hirevue) interview. The first stage was the acceptance of my resume and application, then I had an online assessment which was pretty much a personality test. Now I am looking for digital interview.

    Interview Questions

    • In online assessment, you are presented with 3 situations, you have to choose 2 out of them, one which describes you best, and second least.   Answer Question

  2.  

    Customer Service Representative Interview

    Anonymous Employee in Melbourne (Australia)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Commonwealth Bank of Australia (Melbourne (Australia)) in June 2020.

    Interview

    Online questionnaire consisting of situational questions, online personality test and phone interview with two representatives including a quick role play of a possible situation that could be encountered during the job (because of COVID)

    Interview Questions

    • Tell me about a time when you were faced with a difficult customer and how did you handle the situation?   Answer Question
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Sydney (Australia)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Commonwealth Bank of Australia (Sydney (Australia)) in June 2020.

    Interview

    I have done Digital interview just now ,was not very great i messed up badly . but it was my first interview ever so was a great experience so far .

    Interview Questions

    • why i applied for the job ?   1 Answer

  4.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Sydney (Australia)
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Commonwealth Bank of Australia (Sydney (Australia)) in May 2020.

    Interview

    Acceptance of initial application , then online assessment. The online assessment commences with actual employees in the role applied for , describing their work environment. You then listen to simulated customer calls. At each stage you are asked if you still feel the role is what you want. Next is the personality trait quiz’s.

    Interview Questions

    • 52 questions , 3 choices , personality descriptives , choose MOST and LEAST applicable. Difficult as they list all positive attributes , how to choose one as least ?   Answer Question

  5. Helpful (8)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Interview

    online application(mainly about personality )-email received to process next stage - digital interview(about seven questions to answer, have limited time to prepare) -email received to process next stage - workplace centre interview - unsuccessful result

    Interview Questions

    • CBA Bank 5 cores values and vision and mission and how you interpret them;
      How CBA’s technology helps us in our daily life? and how is it helping our customers?   2 Answers

  6.  

    Customer Service Representative Interview

    Anonymous Employee in Wollongong (Australia)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Commonwealth Bank of Australia (Wollongong (Australia)) in April 2020.

    Interview

    Digital interview, 8 questions. Deft practice beforehand and do in good lighting. Questions very similar to the other reviews. 6 questions were straight forward then you had to do a role play regarding a customer wanting to bank a $20000 cheque to save for a car. This was odd as you are roleplaying to a screen which doesn't answer back.

    Interview Questions

    • What is your understanding of CBA digital platforms for customers and how are we leading the way with the technology? something along those lines   1 Answer

  7. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Sydney (Australia)
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 7 weeks. I interviewed at Commonwealth Bank of Australia (Sydney (Australia)) in December 2019.

    Interview

    Digital interview first, recieved in person interview after about 3 weeks.
    basic interview, 2 hiring managers, 1 asking questions the other writing down information, roughly 25mins.
    Entire process from apply to interview was about 6-7weeks

    Interview Questions

    • Tell me about a moment you dealt with stress
      Tell me about a difficult situation
      how do you deal with difficult customer
      Comm-banks 5 core values, collaboration,excellence,service,accountability,integrity   Answer Question
  8. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee in Sydney (Australia)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Commonwealth Bank of Australia (Sydney (Australia)) in November 2019.

    Interview

    First there was an interactive task and then a digital interview which was difficult. At the assessment centre there was a group task then 3 interview questions in a speed interview. The managers were kind and easy to talk to

    Interview Questions

    • Tell us about a time where you went above and beyond for a customer. Give an example   Answer Question
    • Tell us about a time you dealt with an angry customer and how did you deal with the situation. Give an example   Answer Question
    • Tell us about a time where you received feedback from your manager. How did you respond and enforce the feedback?   Answer Question

  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Perth, Western Australia (Australia)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Commonwealth Bank of Australia (Perth, Western Australia (Australia)) in November 2019.

    Interview

    The process took around five weeks. first off apply, then digital assesment of basic personality and then a count the change test which is easy.
    Next you get invited for a digital interview which is a standard 7 questions with 30 seconds prep and 1 minute answer time.
    If you pass that then they invite you for a pshycometric quiz. This is bloody hard, it gives you 3 statements and you have…

    Interview Questions


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