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Commonwealth Bank of Australia Customer Service Specialist Interview Questions

Interviews at Commonwealth Bank of Australia

47 Interview Reviews

Experience

Experience
79%
15%
6%

Getting an Interview

Getting an Interview
86%
5%
3%
3
3

Difficulty

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Average

Difficulty

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Average
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Customer Service Specialist Interview

Anonymous Employee in Melbourne (Australia)
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 1 day. I interviewed at Commonwealth Bank of Australia (Melbourne (Australia)) in May 2020.

Interview

i applied online and received online test straight away, the test is about 45 mins personality quiz and few days later i received email for digital interview. there are 7 questions and last question regarding someone want to deposit $20k for saving to buy a car

Interview Questions

Other Interview Reviews for Commonwealth Bank of Australia

  1.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Commonwealth Bank of Australia.

    Interview

    There are 7 questions and a total of about 20 minutes. The last one is a scenario about how to do the service if customers want to deposit the cheque.

    Interview Questions

    • Which corporate philosophy is most important for your work and life?   Answer Question

  2.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Interview

    Completed the online application and received an invitation to a digital interview immediately. The digital interview involves 6 questions (I think) and the result of the digital interview was received not long after (roughly around 1-2 weeks).

    Interview Questions

    • What is your understanding of our technology and how is it helping our customers? How does it help in achieving its mission?   Answer Question
  3.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Interview

    after submitting application got online video link, had 48 hours to complete .
    wasn't too difficult, think they did change the questions since my friends last did it so it was more impromptu and less standard

    Interview Questions


  4.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Commonwealth Bank of Australia in March 2020.

    Interview

    It started off with an online assessment which mostly took about 30 minutes to complete followed up by an online interview which gave a total of 15 minutes to complete the interview questions.

    Interview Questions

    • Why commonwealth?
      What are your strengths and weaknesses?   Answer Question

  5.  

    Customer Service Specialist Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 8 weeks. I interviewed at Commonwealth Bank of Australia.

    Interview

    Applied online and the next day got an Online interview
    Short-listed
    In person interview
    Phone call to offer position
    Weeks later recruiter called to organise background check and start dates. Training is provided once offered position

    Interview Questions

    • Why commonwealth?
      Why work for a bank?
      How would you deal with difficult customers?   Answer Question

  6.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Interview

    They introduced themselves and asked me to do some self introduction. Then they asked about strength and weakness and did a role play and questions about bank values and how you interpret them.

    Interview Questions


  7.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Commonwealth Bank of Australia.

    Interview

    I apply online and receive an invitation for online assessment right away.
    Then digital interview, there were 8 questions, 6 behavioral questions and 2 scenario questions. The first scenario question is very weird, I can not understand the meaning of that question.

  8.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate in Melbourne (Australia)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Commonwealth Bank of Australia (Melbourne (Australia)) in November 2019.

    Interview

    1. Online assessment 2. Digital interview 3. Face- to-face interview interview with two managers, supposed to get back to me in a week with feedback, but ultimately after a month

    Interview Questions


  9. Helpful (1)  

    Customer Service Specialist Interview

    Anonymous Interview Candidate in Sydney (Australia)
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 5 days. I interviewed at Commonwealth Bank of Australia (Sydney (Australia)) in April 2019.

    Interview

    Applied through online and had 3assessments
    1) Role Assessment
    2) Working Style Assessment
    3) Digital Interview
    Unfortunately I was unsuccessful in digital interview, so didn’t reach to face to face interview

    Interview Questions

    • Tell us about a time when you found a creative solution to a challenge you face   Answer Question
    • Tell us what has been your best achievement to this point in your career   Answer Question
    • CBA 5 cores values and which one is suit with you and why   Answer Question
    • What were your targets and how did you ensure you achieve them   Answer Question

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