Commonwealth Bank of Australia Customer Service Specialist Interview Questions

Updated 21 May 2021

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Found 59 of over 719 interviews

Interviews at Commonwealth Bank of Australia

Experience
Positive80%
Negative5%
Neutral15%
Getting an Interview
Applied online90%
Employee Referral4%
Recruiter2%
Difficulty
2.9
Average
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Interviews for Top Jobs at Commonwealth Bank of Australia

Commonwealth Bank of Australia

Anonymous Employee in Melbourne

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. The process took 4 weeks. I interviewed at Commonwealth Bank of Australia (Melbourne)

Interview

Online assessment followed by video interview, and then assessment centre including speed dating like interviews with 3 managers. Your performance depends on the group of people you get, so need to build a good chemistry with them or else it all goes haywire

Interview Questions
  • Why do you want to work for CBA?
    Answer Question
  • What attracts you to this role?
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Commonwealth Bank of Australia

Anonymous Employee

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. I interviewed at Commonwealth Bank of Australia

Interview

One-way video interview. 5 Questions. 90 seconds provided to answer each question. Approximately 45 seconds to think before responding to each question. First question allowed a second attempt at recording an answer. You could then choose which of the two recordings to send through as your final answer.

Interview Questions
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Commonwealth Bank of Australia

Anonymous Interview Candidate

No Offer
Neutral Experience
Average Interview
Application

I applied online. I interviewed at Commonwealth Bank of Australia in Apr 2021

Interview

The interview process includes phone screening with interactive games (questions), after that, they then process you to phone interview or 1:1 interview. The interview was quite average as it is mostly questions about your soft skills and if you have skills in customer service before

Interview Questions
  • Tell me a little bit about yourself, how do you deal with difficult customers
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Commonwealth Bank of Australia

Anonymous Employee

Accepted Offer
Positive Experience
Easy Interview
Application

I applied online. The process took 3 weeks. I interviewed at Commonwealth Bank of Australia

Interview

Testing completed, contacted by recruiter who went through the interview very thoroughly to get an idea of your interest for the role and previous work experience, after there was a final interview.

Interview Questions
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Commonwealth Bank of Australia

Anonymous Interview Candidate

No Offer
Neutral Experience
Average Interview
Application

I applied online. I interviewed at Commonwealth Bank of Australia

Interview

applied online, received email for another multiple choice type of interview than afterwards did a digital interview through hirewire . applied online, received email for another multiple choice type of interview than afterwards did a digital interview through hirewire applied online, received email for another multiple choice type of interview than afterwards did a digital interview through hirewire

Interview Questions
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Commonwealth Bank of Australia

Anonymous Interview Candidate in Sydney

No Offer
Positive Experience
Average Interview
Application

I applied online. I interviewed at Commonwealth Bank of Australia (Sydney) in Feb 2021

Interview

Firstly I have to apply online application, followed by online quiz test, next is I received an email to complete Digital Questions with Hirevue. I am still waiting on Digital Interviews with CBA

Interview Questions
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Commonwealth Bank of Australia

Anonymous Employee in Melbourne

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. I interviewed at Commonwealth Bank of Australia (Melbourne) in Jan 2021

Interview

The interview was nice and standard questions were asked about motivation, experience with dealing/handling complaints, and how to work through a problem. There were also a few teamwork questions. My interview was for a part time role.

Interview Questions
  • Why do you want to work at Commonwealth Bank?
5 people found this interview helpful

Commonwealth Bank of Australia

Anonymous Employee in Melbourne

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. The process took 1 week. I interviewed at Commonwealth Bank of Australia (Melbourne) in Jan 2021

Interview

Applied online, overall great experience. - Received an email to complete a video interview where you record answers to 6-7 questions (behavioural type questions) - After completing video interview, received a call for a phone interview about 2 days later - Invited to a panel interview 3 days later with team leaders - received a call the next business day to complete background checks (police check, employment and referees etc), now waiting for final outcome

Interview Questions
  • Describe a time you when you received feedback about your performance, how did you handle it?
  • Describe a time when you thought of a creative solution to a problem
1 person found this interview helpful

Commonwealth Bank of Australia

Anonymous Employee in Melbourne

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. I interviewed at Commonwealth Bank of Australia (Melbourne) in Jan 2021

Interview

The first stage was a questionnaire and personality test to see whether your values align with theirs. The second stage was a pre-recorded video interview Final Stage is a live, face to face video interview

Interview Questions
  • Tell us what has been your best work achievement to this point in your career. What made this achievement important
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Commonwealth Bank of Australia

Anonymous Interview Candidate in Hobart

No Offer
Positive Experience
Application

I applied online. I interviewed at Commonwealth Bank of Australia (Hobart) in Oct 2020

Interview

The first stage was personality test done by online. After finishing the first test, I received an email for digital interview. There is time limit for the online assessment which is 72 hours. The questions were quite general.

Interview Questions
  • Why do you want to join CBA and tell us about yourself? Which skills can you bring in the position that you applied for?
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