Concentrix Technical Support Interview Questions | Glassdoor.co.in

Concentrix Technical Support Interview Questions

Interviews at Concentrix

12 Interview Reviews

Experience

Experience
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Getting an Interview
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Helpful (1)  

Technical Support Interview

Anonymous Employee in Atlanta, GA (US)
Accepted Offer
Neutral Experience
Easy Interview

Application

I applied online. The process took 3 days. I interviewed at Concentrix (Atlanta, GA (US)) in July 2018.

Interview

The phone interview was about an hour. Just run the other way honestly. They drill you and give you the wrong dates as far as training and when it will start and the days you will be off

Interview Questions

Other Interview Reviews for Concentrix

  1. Helpful (5)  

    Technical Support Interview

    Anonymous Employee in Southfield, MI (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at Concentrix (Southfield, MI (US)) in February 2017.

    Interview

    It was easy and quick. They are really friendly and they ask you about your experience in a call center environment if any, it's good to know about the company

    Interview Questions


  2.  

    Technical Support Interview

    Anonymous Employee in Gurgaon, Haryana
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 3 days. I interviewed at Concentrix (Gurgaon, Haryana) in June 2019.

    Interview

    1) Recruiter Interview - Normally asked (to check about communication skills) :
    a) Name
    b) Schooling/Degree
    c) About yourself
    d) Asked about comfortable shifts and told about company

    2) HR Round - Group Discussion/ Group Interview :
    a) How confidentiality you tell about yourself in front of group
    b) Background (Mother/Father/Siblings)
    c) Why choose Concentrix?
    d) If experienced (not a fresher) - Asked about past jobs, and why left
    e) Memorable Day or any other topic to check skills

    3) According to HR round promoted to particular suited process. Discussion with particular Process's hiring team member :
    a) Asked about comfortable with rotational shifts
    b) A contract (of a year maybe) if applicable (Don't worry about that)
    c)Told about the process like I was chosen for Dell.
    d) Asked about computer knowledge (Very basic).

    5) Particular Process's hiring member took a written test
    a) MCQ based
    b) Given a re attempt if not cleared in first attempt ( I cleared at my first though)
    c) Many Technical Computer based questions related to Troubleshooting and common issued found in systems. Also many common commands, Operating System questions
    d) 50 questions - time limit normal.

    4) Operations round (it was held the next day for me)
    a) Operation manager of Dell : 2 people interviewing me.
    c) Experience and Degree related normal questions
    d) The MCQ questions , some if those common computer troubleshooting questions were asked. Like if this happened with your system what would you do.
    f) They would basically check your knowledge of computer (In Dell)

    5) If applicable 2 Tests -
    a) Typing speed (30 words per minute min.)
    b) Versant Test ( Search for it online; How much you can understand US based language/English on headphones and answer many questions; Don't try to fake too much accent, be crisp and clear otherwise you would fail trying because it's a little tough test; Re-attempt given)

    6) In Dell - CCT and PST training (Communication and Process Training)

    Interview Questions

  3.  

    Technical Support Interview

    Anonymous Employee in Gurgaon, Haryana
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Concentrix (Gurgaon, Haryana) in January 2019.

    Interview

    It started with introduce urself session then telephonic and skype intrvew was held then written exam trainng and all things are done its not getting selected why it is more than 30 words now

    Interview Questions


  4.  

    Technical Support Interview

    Anonymous Employee in Lisbon (Portugal)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Concentrix (Lisbon (Portugal)) in August 2018.

    Interview

    it was very brief, not too long and just basic questions. they ask you a few questions, your background, experience and basically just getting to know you more. They called me right after a few minutes and hired me. then they sent the equipment after a few days and you start the training.

    Interview Questions

    • why do you want to work from home?   1 Answer

  5.  

    Technical Support Interview

    Anonymous Employee in Bengaluru
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Concentrix (Bengaluru) in June 2018.

    Interview

    Accepted Offer
    Positive Experience
    Difficult Interview
    Application

    I applied through a recruiter. I interviewed at Reliance Jio Infocomm.

    Interview

    I was called for interview for a role of iOS developer .The interview process is smooth and they keep u updated about your further selection rounds As i was a fresher they made sure we go through three different rounds of selection The aptitude consists of three 3 different section first section consisting 50 question pure based on language next is logical and quantitive

    Interview Questions

    Well tell the difference bt url and dns what r the uses of port in communication a program in java can ftp be accomplished using udp etc
    4 Answers
    Any specialization in app development knowledge of HTML and other web services and concept of OOP Moore circuit and final year project

    Interview Questions


  6. Helpful (1)  

    Technical Support Interview

    Anonymous Employee in Bengaluru
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. I interviewed at Concentrix (Bengaluru) in March 2018.

    Interview

    Was nice i went through a consultancy there was one hr round then Voice And accent round and operation stability round as well they took one aptitude round though

    Interview Questions

    • How much salary you are expecting ?   1 Answer

  7.  

    Technical Support Interview

    Anonymous Employee in Bengaluru
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at Concentrix (Bengaluru) in August 2017.

    Interview

    it was good . friendly environment .. very nice people to talk toT. he interview process is a multi-stage process for hiring new employees. The interview process typically includes the following steps: writing a job description, posting a job, scheduling interviews, conducting preliminary interviews, conducting in-person interviews, following up with candidates, and making a hire

    Interview Questions

  8.  

    Technical Support Interview

    Anonymous Employee in Brisbane (Australia)
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 2 weeks. I interviewed at Concentrix (Brisbane (Australia)) in April 2017.

    Interview

    Applied online and received a phone call the same day. The phone call was essentially a phone interview where I was asked scenario/behavioural questions and details about the role. I was then sent an email to complete 4 tests online, these were quite easy, although the tech questions might be difficult for some people. I was then invited to an assessment centre day the following week.

    At the assessment day there were approx 10-15 of us in a room, we were given information about the role and played a game to get to know each other which really relaxes the environment. After that we all had a 50 question technical test, again quite difficult for those that aren't tech saavy.

    Then we all went off one by one for a on the phone role play and face to face interview. It's important to remain relaxed in the phone role play where they place you alone in the room with a phone and computer and you answer it, a consultant will be pretending to be a customer with a technical question. They allowed us to search for answers on the computer relating to technical queries while conducting the role play. Just be relaxed and take your time if needed.

    The face to face interview was further behavioural and scenario based questions. After this we all left and were told we would be phoned that afternoon if we were to progress to the third and final interview process which was a one on one interview with the account manager.

    I got an invitation to a final interview where I was asked further scenario and behavioural based questions and more technical related questions. The interviewer was very friendly and it's important to be natural, relaxed and smile!

    Remembering to structure your answers in the STAR format is imperative to succeed in the process as that what they're looking for, we were told this time and time again throughout the interview process.

    Best of luck!

    Interview Questions

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  9. Helpful (6)  

    Technical Support Interview

    Anonymous Employee in Manil (Philippines)
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Concentrix (Manil (Philippines)) in October 2016.

    Interview

    The process is just 3 steps . The first is initial just provide what are you doing with previous company . Second written exam it was just 10 questions and I was able to answer everything and final interview.

    Interview Questions

    • What are the metrics from your previous company?   1 Answer

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