Ellucian Customer Success Manager Interview Questions | Glassdoor.co.in

Ellucian Customer Success Manager Interview Questions

Interviews at Ellucian

1 Interview Review

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Customer Success Manager Interview

Anonymous Employee
Accepted Offer
Positive Experience
Average Interview

Application

I applied through college or university. The process took 2 weeks. I interviewed at Ellucian.

Interview

All three rounds were remote interviews, first on the phone, second via webchat and third would have been via webchat but I had technical issues so a phone call was substituted. Each round was very candid and informal. I wasn't asked any ridiculous questions like "where do you see yourself in 5 years". I was asked questions based on the companies values so luckily I had looked those over and related them to how I function as a professional and outside of work.

Interview Questions

  • You have a problem in front of you regarding a client and two options to choose from. One choice was derived from thousands of records of data and analytics that spit out an answer for you, the other choice is a gut choice, one that you derived from your experience and what you think ultimately is the right decision in solving this issue for your client. Which do you choose?   1 Answer

Negotiation

I was able to negotiate pay. I was never treated unfairly because I asked for more and ultimately came to a number that everyone was happy with.

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