Quick on the phone screen then one in-person interview. The phone screen was asking about who you are, interest and baseline experience. In person is more about what you would be a good fit, interest within the industry, and scheduling.
I applied through an employee referral. The process took 2 days. I interviewed at Equinox (Newport Beach, CA) in Apr 2015
Interview
Interview was short and to the point. Already had the job so the interview was simply a formality. Asked the basic questions most employers ask. Wish every interview went as quick as this one.
Interview questions [1]
Question 1
How have you dealt with an upset customer in the past?
It was a straightforward, single interview with the manager. Nothing hard just the basic interview questions and questions about your past experience in customer service. It was easy and not threatening
The interview process felt like a conversation, yes it is important to talk about professional skills but I liked that they also focused on you as a person in the process.