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      Senior Customer Services Representative Interview

      7 Feb 2013
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied through other source. The process took 1 day. I interviewed at FedEx

      Interview

      Interview process is all behavioural questions. They want you to use the "S.T.A.R." technique. Which means Situation, Task, Action, Result. You are welcome to ask them to wait while you write down the question and set up your S.T.A.R. answer. The whole interview can take anywhere from 20 minutes to an hour, dependent on the length of your answers. There is a 3 person interview panel.

      Interview questions [1]

      Question 1

      "Give an example of a situation where you had to build a relationship at a job with someone in a higher position than you that you did not generally get along with previously"
      Answer question