I applied through a staffing agency. The process took 1 day. I interviewed at Firstsource Solutions (Cardiff, Wales) in Nov 2012
Interview
Easy interview process - was a simple maths and english test then a face to face interview where you go through scenarios and describe what you would do, as well as obvious questions like why you want to work for them, experience etc. They would rate your answers out of 5 and then tell you how you did. This was a one day interview - took about 2hours? and then they call the next day to say if you got the job .
Interview questions [1]
Question 1
If a customer called up and asked about a payment that she didnt make but appeared on her account what would you do/say.
I had one online interview, it was very easy, asked me couple of competency questions and offered me the job soon. I don’t know the process now but they always used to hire many candidates
I applied through other source. I interviewed at Firstsource Solutions (Mumbai) in Sept 2025
Interview
Group interview, then solo. Felt out of place at first but the company wanted to be upfront and maybe "weed out" people who weren't interested in the lower pay and work load. The solo interview was a series of questions that were about my past experience and how I would handle an irate customer.
Interview questions [1]
Question 1
How many calls I would take at my last place of employment
I applied online. The process took 5 days. I interviewed at Firstsource Solutions (Houston, TX)
Interview
Easy interview i had two interview 1 on camera and other over the phone. Pretty much the second interview went over ever. It was call a informative session where everything was went over and questions were being asked
Interview questions [1]
Question 1
Asked about previous roles and what would you do in certain situations