Applied on Friday, February 3rd online. I was called on Monday to schedule a phone interview that I scheduled the next day. After having the phone interview Tuesday morning I was invited to come in for a face to face which I scheduled for Wednesday morning, the following day. The phone interview is very simple to pass if you express genuine interest, are professional, flexible in your schedule, and have a good answer for why you want to work for GEICO. I was scheduled to come in at 7:45 on February 8th. I arrived at 7:20 and waited until they opened the lobby I was supposed to go to at 7:30. Me and two other gentlemen took the computer assessment test shortly thereafter. That took about twenty minutes. It was a multitasking test followed by typing test that is fairly easy to pass as long as you don't let yourself get frustrated. After that a lady came in and had us watch a 15 minute video about what it's like working for all the departments in GEICO. When the video was finished we were returned to the small lobby to wait. After about twenty minutes, a woman came and grabbed one of the gentlemen that was interveiwing with me. Then immediately after another woman came and called me back. I was polite and friendly and tried to make small talk on the way to her office, and she was very nice and reciprocated. Once we got in her office she gave me a behavioural interview. Which was asking how I solved a problem, or handled certain situations in previous jobs. This can throw people off if they aren't familiar with behavioural questions so look them up and come up with answers so you will be ready. I prepared so I answered all her questions very smoothly. After that portion she asked me if I needed to be anywhere or if I wanted to take a break. I said no thank you and I was ready to move on. Since I was referred by someone she assumed I knew I had to role-play during the hiring process and I told I was aware, yes. So we immediately went down the hall to a room with a telephone and some paperwork. She told me this portion would take about an hour and a half and I would act like a claims agent for a fake company. I was given 25 minutes to read the manual given to gain some knowledge of my position and look through the papers. After that the simulation started and she called me three times with three different customer scenarios. She would also drop in the room and deliver paperwork to me that was apart of the simulation. All the while admist the phone calls you are expected to fill out proper reports and paperwork concerning the phone calls...and look through your papers to answer the customers questions...because you won't know off your head. After the simulation was done she called me on the phone and told me the role playing was over and had some follow up questions. After that she came in the room, collected the paper work and asked me to wait once again in the small lobby while she reveiwed it. After about 25 minutes she called me back and said everything looked great and that I definitely passed the role play. Which relieved me because I didn't complete the paperwork but handled myself pretty well on the phone for someone with no experience. They obviously don't expect you to be perfect but you can't be horrible either. Average I think will get you through that stage. She once again asked if I needed to be anywhere or needed a break. I once again said no thank you and she told me I would be shown the claims department and watch someone on the job. I was told by numerous people if you get to this portion you pretty much got it. But I didn't get full of myself and still acted very interested and professional the whole time. So I returned to the small lobby to wait. About 10 minutes later a hiring manager escorted me upstairs to the claims department. He showed me around a little and found someone who was willing to have me sit with them and watch them do their job. I sat with this nice girl who did her job very well and listened to her calls for about 45 minutes to an hour. After that a different hiring manager took me back and gave another interview. These questions where a little more about past experiences, if I still thought I would be a good fit after seeing what it was like, and easing concerns that he may have about me not having experience. I was prepared so I answered these pretty well too. He started telling me more about the job, the salary, benefits, etc. That interview was about 30 minutes...then he said he would offer me the job! He took me back downstairs to the small lobby where I spent about 30 minutes filling out paperwork as well as online paperwork. After that I went and took my picture so my badge would be ready the day I started...then I was sent to an urgent care nearby to take a hair follicle test. So even though the process is long...if you're prepared and the job is for you...you will most likely get it.