Genpact Customer Service Representative (CSR) interview questions
Updated 9 Jan 2026Difficulty
Average
Experience
Mostly positive
How others got an interview
- 12%Campus recruitingCampus recruiting
- 10%Employee referralEmployee referral
- 10%In personIn person
- 7%Recruitment agencyRecruitment agency
- 5%OtherOther
- 2%RecruiterRecruiter
Interview search
52 interviews
Genpact interviews FAQs
- Customer Service Representative (CSR) applicants have rated the interview process at Genpact with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 71.8% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative (CSR) roles take an average of 2 days to get hired, when considering 30 user submitted interviews for this role. To compare, the hiring process at Genpact overall takes an average of 13 days.
- Common stages of the interview process at Genpact as a Customer Service Representative (CSR) according to 30 Glassdoor interviews include:
Skills test: 20%
One on one interview: 18%
Personality test: 13%
Group panel interview: 11%
Presentation: 9%
Phone interview: 8%
Background check: 7%
IQ intelligence test: 7%
Other: 7%
Drug test: 1%
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