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      Greenhouse Software

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      Customer Support Specialist Interview

      27 Sept 2017
      Anonymous interview candidate
      San Francisco, CA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at Greenhouse Software (San Francisco, CA) in Jun 2017

      Interview

      From first phone screen to final interview was almost 8 weeks. I got a phone screen first, then a take home project, followed by a phone interview, followed by another project, then was booked in for the final in-person after having to email the recruiters numerous times about why the timeline kept changing or being ignored. I was eventually given a final in-person interview only be emailed the day before (after I had again emailed confirming the time & location) telling me that actually they had hired someone else. I had spent 8 weeks prepping and researching for this gig, and had been told I had aced every single round. To then be told the day before that actually we hired someone else without even given me an opportunity to present myself to them in person was very trashy and extremely disrespectful of my time. 8 weeks is a long time. At the time I responded as respectfully and professionally as I could with the hope that I may be considered for a future role seeing as I'd aced every single call & project so far. I politely asked for feedback as to why I wasn't given an opportunity in-person and was met with radio silence. For a company that prides itself on providing top notch recruiting software they have a funny was of recruiting for themselves. On the plus side, all the people that I spoke with were very nice and seemed genuinely interested in what I was saying, and were very transparent with feedback. Recruiters were a lot less helpful.

      Interview questions [1]

      Question 1

      Name a time where you gave good customer service
      Answer question
      3
      avatar
      Greenhouse Software response
      8y
      Hi there, I'm Jacqui. I lead the Talent Acquisition team here at Greenhouse. First, I'm very sorry to hear of your experience. There are a number of things that you point to that sound out-of-process for us, and I understand your frustration. Please know that our team takes feedback very seriously, and we will use this as an opportunity to find improvements to our process. If you would like to discuss further, please feel free to reach out to me directly (jacqui.maguire@greenhouse.io). Best, Jacqui

      Other Customer Support Specialist interview reviews for Greenhouse Software

      Customer Support Specialist Interview

      13 Oct 2023
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Greenhouse Software (Dublin, Dublin)

      Interview

      Great interview process it was great to feel included and it was an impressive interview plan which allowed me to showcase all of my individual skills. It was such a comfortable environment and can't thank the Greenhouse team enough/

      Interview questions [1]

      Question 1

      They asked me how I felt about their company culture.
      Answer question
      1
      avatar
      Greenhouse Software response
      2y
      Thank you for your positive feedback! We're thrilled to hear that you had a great interview experience with us. We value inclusivity and are glad you felt comfortable showcasing your skills. The Greenhouse team appreciates your kind words!

      Customer Support Specialist Interview

      19 Nov 2022
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at Greenhouse Software

      Interview

      Arduous and time consuming. They are using us applicants as free test subjects to assist in training their employees on the software product they sell…A product which assists other companies with hiring. What better way for Greenhouse employees to gain firsthand experience of their product than to have an unending stream of applicants at their disposal to toy with and waste about a month of their lives. Half the people I met with were “nice”. The other half bordered on snobby to contrived to condescending.

      Interview questions [1]

      Question 1

      What personality traits do you think are important for the CS Specialist role?
      Answer question
      2
      avatar
      Greenhouse Software response
      3y
      Thank you for your feedback. It sounds like you did not have a positive experience interviewing with us and I apologize for that. It is important to us that our interviews are engaging and a good use of your time and it sounds like we missed the mark. We take feedback seriously and will be sure to share this with our team. If there’s anything else you’d like to share about your experience, please reach out to me at amy.kirsch@greenhouse.io.

      Customer Support Specialist Interview

      10 Nov 2022
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Greenhouse Software

      Interview

      The process was very transparent and structured. Started with a 15 min phone screening with a recruiter who asked questions about what DE&I meant to me and explained in detail the role/salary/schedule. Next step was a 30 min phone interview with a team manager who asked questions to learn more about you work/learning style. After that I was sent an assignment that took about an hour to complete. Next was a 2 1/2 hour zoom interview where I first met with a member of the HR team, Then interviewed with a team lead, then a fellow Support Specialist. The last 15 mins of the interview I met with the recruiter to speak more about benefits and she asked me a few more HR related questions. I thoroughly enjoyed everyone I spoke with except for the Team Lead, who just seemed very indifferent during the interview. I was able to connect with everyone I spoke with except for the team lead, Which lead me to not be able to preform my best during that interview and not move on to the next round.

      Interview questions [1]

      Question 1

      How you reach your goals, Tell me about a team member you admire, A time when you had to make a difficult decision, Why the support role is so important
      Answer question
      1
      avatar
      Greenhouse Software response
      3y
      Thank you for your feedback. It sounds like overall you had a good experience interviewing with us, with the exception of one interview. It is important to us that our interviews are engaging and genuine and it sounds like we missed the mark with that segment. We take feedback seriously and will be sure to share this with our team. If there’s anything else you’d like to share about your experience, please reach out to me at amy.kirsch@greenhouse.io.