I applied online. The process took 4 weeks. I interviewed at HSBC (Hamilton, Scotland) in May 2024
Interview
Welcomed me to the interview and settled any nerves by telling me about the role and asked why I wanted the specific role and why I wanted to work at HSBC. The interview then followed with 3 competency based questions which were tell me a time I dealt with a risk, provided excellent customer service and collaborating/team work. The interview then followed with a role play, where I had to read a script which was fairly simple. To be successful, you need to also pass the online assessment.
Interview questions [1]
Question 1
Tell me a time where you provided excellent customer service and what was the outcome?
It was a learning experience. They gave a tour of the office and it then asked a few housekeeping questions then the main interview.Communication based scenario and skill based interview
The process took 2 weeks. I interviewed at HSBC in Jul 2025
Interview
Started with some competency and motivational questions
There is a short skills assessment on how you would handle customer queries and taking notes based on infomation in a simulated call
Interview questions [1]
Question 1
Tell me about yourself
Why do you want to work in a call centre
I applied online. The process took 4 weeks. I interviewed at HSBC (Birmingham, England) in May 2025
Interview
Firstly, an interviewer will describe the details, salary and expectations of the role to every interviewees.
Then you will do your one-one competency based interview questions. Questions are in this manner "Can you describe", "tell me about a time"
Interview questions [1]
Question 1
Tell me about a time you went far and beyond for a customer?
