I applied through an employee referral. I interviewed at Hilton (Orlando, FL) in Apr 2014
Interview
The interview process was very easy and fast. Hilton uses this resource called HireView which you submit your interview answer through a webcam or smartphone, this process was VERY convenient and easy. They notify you right away and the interviewer was very professional.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a difficult customer in a rush time and how did you handle it.
Thank you for your feedback on your interview process. It’s great to hear you had a very positive experience, and how our team shared the light and warmth of hospitality with you. We’re excited to see where your career journey takes you.
Other Front Desk Agent interview reviews for Hilton
The interview process was well-organized, professional, and transparent. The interviewer communicated clearly, asked relevant questions related to the role, and created a comfortable environment. Overall, the process felt respectful, efficient, and aligned with Hilton’s high service standards.
One interview with the General Manager was thorough, understanding and been a great company to work for very flexible. Discussed work history, personality, how I handle situations. Full time hours.
Interview questions [1]
Question 1
How would you handle a guest upset with their room?
The interview process just asked about relevant skills and how to apply tohenm to tjhe job. The interview was fast and very easy, especially in this job market, etc. etc.
