I applied through a staffing agency. I interviewed at Hiscox (York, England) in Sept 2019
Interview
I met the whole group who were attending same recruitment process. Then there were three stages - Interview with two people, problem solving with the whole group and team leaders watching, mock call on your own after reading the specific information.
Interview questions [1]
Question 1
Tell us about a time where you worked in a team and something went wrong
Pre assessment day:
CV and cover letter.
Introduction phone call with HR team discussing basic skills.
Online assessment for maths and English.
Assessment day:
Mock phone call retaining a customer for a gym membership.
Interview on core skills. Use Star technique.
Team tasks, problem solving activity.
I applied online. The process took 1 week. I interviewed at Hiscox
Interview
Applied online. Had a phone chat and interview, then video interview & mock call which then turned in to a group assessment .. discussion as a group of what a good outcome would be