Nando's UK & IRE Interview Question: I remember being given a scen... |

Interview Question

Central Support Interview Putney, England (UK)

I remember being given a scenario of an angry customer who

  was calling up after having a bad experience at one of the restaurants, and asked what would you do in this situation?

Interview Answer

1 Answer


My reply was along the lines of: First and foremost apologise for what had happened or how they felt, try and sympathise with the customer and calm them down by reassuring them that I am on hand to help. After offering an apology and reassuring them that this scenario is not a usual occurrence, I tried to get more detail as to what exactly had happened and then finished by letting them know that I would use this information to further investigate what had happened in order to provide a suitable resolution.

Interview Candidate on 10-Nov-2015

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