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      Customer Service Representative Interview

      30 Mar 2013
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied through university. The process took 2 months. I interviewed at IATA in Jul 2012

      Interview

      I applied for an internship in the Amman, Jordan office after receiving a special invitation via an alumni connection at my university. A month later, I received an email reply from the alumni connection (an IATA HR staff member) informing me that the position for the internship had already been filled, but that he had looked at my resume and thought I could be a great fit for a fulltime Customer Service position. We scheduled a skype interview and I was impressed with the HR guy's willingness to spend an hour talking with me. He even assured me that people came to IATA from all sorts of professional backgrounds, and that I should not be discouraged by my previous non-profit experience. We ended the conversation positively with the HR guy asking me to email him my university diploma and a list of references. He would forward my materials onto the team manager in Amman, who would lead the next interview. I emailed all the requested materials and patiently waited. After a week, I followed up and the HR guy told me the team manager had a personal issue to attend to and wouldn't be working for the rest of the week. I wrote back promising to touch base the following week. I wrote a week later, no response. I wrote again the next week, no response. I wrote each week for a month before finally accepting another job offer. As I had been essentially "recruited" from an internship application to apply for a full-time position, the experience was a let down. I just wish the HR guy could have been honest and not wasted my time if something came up to delay the process or if he wasn't seriously considering hiring me. This type of communication signals a lack of transparency and integrity.

      Interview questions [1]

      Question 1

      We had a conversation in French.
      Answer question
      6

      Other Customer Service Representative interview reviews for IATA

      Customer Service Representative Interview

      12 Aug 2022
      Anonymous interview candidate
      Madrid
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at IATA (Madrid) in May 2022

      Interview

      First interview with HR and Department Manager, then language assessment test. They did not even bother to give me a negative response. I wrote two emails about the next steps or the result but they remained silent.

      Interview questions [1]

      Question 1

      When you have various tasks at once, do you feel stressed?
      1 Answer

      Customer Service Representative Interview

      8 Dec 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at IATA

      Interview

      Interview process was very well handled and it followed the standards of talking to HR, hiring manager and director. Each step of the process was communicated timely via email. HR team was always available for any questions.

      Interview questions [1]

      Question 1

      Goals achievements, projects that I had an issue and how it was overcome and final results.
      Answer question

      Customer Service Representative Interview

      29 May 2018
      Anonymous employee
      Madrid
      Accepted offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 3 months. I interviewed at IATA (Madrid) in Oct 2017

      Interview

      Very long process. Interviewer demands too many documents, while leaving you hanging with very little "feedback". Also IATA insisted that its a must to contact my current employer at the time! I never heard of an organization that contact your current employer and ask (this person might leave your organization and work for us, what do yoiu think of him)? This should not be the case!!

      Interview questions [1]

      Question 1

      Language skills and English exam
      3 Answers

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