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      IKEA

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      Customer Service Associate Interview

      30 May 2018
      Anonymous employee
      Emeryville, CA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 days. I interviewed at IKEA (Emeryville, CA) in May 2018

      Interview

      On a job search, I learned that IKEA was hiring so I submitted my application on their website and a few days later, received an email of their Hiring Event. It was in a drop-in basis and no appointment was needed, so it was good because I was able to drop by anytime during that time frame. I asked around to where interviews are being held. I had a little difficulty in finding the area as I have to walk throughout the store but at last I found the "Hiring Event" sign and I knew I was at the right place. I was checked in immediately and was handed a sheet to fill in my availability. As soon as I was finished filling it out, I was introduced to the kind gentleman who did my interview. It was a well structured interview as he introduced himself, gave me the background of the company and then he gave me a chance to speak. He asked several questions- some of them stumped me but I was able to give examples of my past work experiences. It was a great opportunity to speak to someone who has been with the company for years and it made me excited to be a part of it. He told me I would hear from them within 3-5 days from the interview. Two days later, I received a phone call extending me the position and now, I am looking forward to start growing with IKEA.

      Interview questions [1]

      Question 1

      Why IKEA?
      1 Answer

      Other Customer Service Associate interview reviews for IKEA

      Customer Service Associate Interview

      28 Sept 2025
      Anonymous employee
      Brooklyn, NY
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at IKEA (Brooklyn, NY)

      Interview

      You sit with a manager and they ask you questions about your past job experiences and other questions and then ask you take drug test if you pass. There is also a phone interview before the interview to determine if you go in for the job interview.

      Interview questions [1]

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      Customer Service Associate Interview

      16 Jun 2024
      Anonymous employee
      Cardiff, Wales
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at IKEA (Cardiff, Wales)

      Interview

      Informal relaxed chat, they ask questions based on their values so make sure you talk about them in your answers, I had a video based interview before a face to face interview with one of the team leaders

      Interview questions [1]

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      Customer Service Associate Interview

      14 Jun 2023
      Anonymous employee
      Portland, OR
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at IKEA (Portland, OR)

      Interview

      Apply online, go in for an interview, and take a drug test if the job is offered. You must pass with no flags on drug tests to accept the job.

      Interview questions [1]

      Question 1

      Can you describe a situation in which you had to defuse a customer?
      1 Answer