The interview process was very straightforward starting with an online pre-recorded segment style I am assuming due to covid. After that round, I was submitted to the district manager and interviewed again.
Interview questions [1]
Question 1
Describe a time you had to deal with a difficult customer.
I applied online. The process took 3 weeks. I interviewed at Kohl's (Boston, MA) in Feb 2021
Interview
Applied through Handshake. Had a screening where They had questions asked on the screen. 30 seconds to think about it then you recorded your answers. Then if you moved on they interviewed you on a video call.
Interview questions [1]
Question 1
Tell me about a time you went above and beyond to help a customer?
I applied through university. I interviewed at Kohl's in Oct 2020
Interview
There were 2 rounds. One round with a store manager and then with a district manager. It was 30 minutes per each, and it was a lot of behavioral and specifically retail specific questions. It would be really good if you could showcase why specifically you are interested in Kohl's, and it helps if you have retail experience so you can talk about it. Overall, everyone was really friendly, and there was a lot of help along the way. A Kohl's ambassador even reached out to me to see if I needed any help, and I think it's best if you take advantage of that if you are interested.
Interview questions [1]
Question 1
Name a time you failed and what steps did you take to fix it?
Name a time your group member got praised for a job you did and didn't get the credit.
