Lloyds Banking Group Customer Service Associate Interview Questions | Glassdoor.co.in

Lloyds Banking Group Customer Service Associate Interview Questions

Interviews at Lloyds Banking Group

5 Interview Reviews

Experience

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Getting an Interview

Getting an Interview
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Customer Service Associate Interview

Anonymous Employee in Dunfermline, Scotland (UK)
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took a week. I interviewed at Lloyds Banking Group (Dunfermline, Scotland (UK)).

Interview

good experience, made feel welcome, many usual interview questions plus short call on phone which you are given all information you need for - interview was taken one to one and the call was in a group setting, after 1st call your are given feedback which you then have to improve on

Interview Questions

Other Interview Reviews for Lloyds Banking Group

  1.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in York, England (UK)
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Lloyds Banking Group (York, England (UK)) in June 2019.

    Interview

    I applied online and was instantly invited to an interview in branch. There were two people - one taking notes and one conducting the interview. Had a very easy and informal chat that lasted about twenty minutes. A few general questions and then three competency questions. They provided feedback as soon as all the interviews were finished.

    Interview Questions

    • Give a time when you explained something to a colleague?   Answer Question

  2.  

    Customer Service Associate Interview

    Anonymous Employee in Wolverhampton, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 weeks. I interviewed at Lloyds Banking Group (Wolverhampton, England (UK)) in August 2018.

    Interview

    After successfully completing the phone interview, I was scheduled for an interview at the bank.
    The interview is divided into two stages;
    The 1 on 1 interview with one of the staffand a role play exercise .

    Interview Questions

    • How will your capabilities and skill help you succeed in this role?   Answer Question
  3.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in London, England (UK)
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 7+ weeks. I interviewed at Lloyds Banking Group (London, England (UK)).

    Interview

    Online tests,
    Face to face interview at local bank.
    Several scenario based competency questions.
    Followed by
    Why do you want to work for us
    What do you know about lloyds?
    Do your research!!

    Interview Questions

    • Tell me about a time you provided excellent customer service?   Answer Question

  4.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in London, England (UK)
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Lloyds Banking Group (London, England (UK)) in February 2018.

    Interview

    After completing the online assessment, I was invited for an interview. I arrived 10 minutes early as recommended but was made to wait 25 minutes. The interviewer introduced themselve and took me to an office where they told me they just wanted to get to know me. After about 20 minutes of conversation, they went over some competency questions and then showed me out

    Interview Questions

    • Describe a time you went above and beyond for a customer   Answer Question
    • Describe a time when you found a solution to a problem   Answer Question

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