Lloyds Banking Group Customer Service Associate Interview Questions | Glassdoor.co.in

Lloyds Banking Group Customer Service Associate Interview Questions

3 Interview Reviews

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Customer Service Associate Interview

Anonymous Interview Candidate in London, England (UK)
No Offer
Positive Experience
Easy Interview

Application

I applied online. I interviewed at Lloyds Banking Group (London, England (UK)) in February 2018.

Interview

After completing the online assessment, I was invited for an interview. I arrived 10 minutes early as recommended but was made to wait 25 minutes. The interviewer introduced themselve and took me to an office where they told me they just wanted to get to know me. After about 20 minutes of conversation, they went over some competency questions and then showed me out

Interview Questions

  • Describe a time you went above and beyond for a customer   Answer Question
  • Describe a time when you found a solution to a problem   Answer Question

Other Interview Reviews for Lloyds Banking Group

  1.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in London, England (UK)
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 7+ weeks. I interviewed at Lloyds Banking Group (London, England (UK)).

    Interview

    Online tests,
    Face to face interview at local bank.
    Several scenario based competency questions.
    Followed by
    Why do you want to work for us
    What do you know about lloyds?
    Do your research!!

    Interview Questions

    • Tell me about a time you provided excellent customer service?   Answer Question

  2.  

    Customer Service Associate Interview

    Anonymous Employee in Wolverhampton, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 weeks. I interviewed at Lloyds Banking Group (Wolverhampton, England (UK)) in August 2018.

    Interview

    After successfully completing the phone interview, I was scheduled for an interview at the bank.
    The interview is divided into two stages;
    The 1 on 1 interview with one of the staffand a role play exercise .

    Interview Questions

    • How will your capabilities and skill help you succeed in this role?   Answer Question
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