Lloyds Banking Group Customer Service Interview Questions | Glassdoor.co.in

Lloyds Banking Group Customer Service Interview Questions

7 Interview Reviews

Experience

Experience
86%
14%
0%

Getting an Interview

Getting an Interview
86%
14%

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy

7 Candidate Interview ReviewsBack to all Interviews

Filter

Filter

Sort: PopularDateDifficulty

Helpful (6)  

Customer Service Interview

Anonymous Employee
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. I interviewed at Lloyds Banking Group.

Interview

Telephone interview after applying online , the start of the interview was questions about the bank such as ' why lloyds?' ' what do you know about us' sort of style. Then, the majority of the interview was competency based questions such as 'give an example of a time you have gone the extra mile for someone' ect . Then a 10 minute role-play at the end

Interview Questions

  • give an example of a time you have gone the extra mile for someone   1 Answer

Other Interview Reviews for Lloyds Banking Group

  1. Helpful (2)  

    Customer Service Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Lloyds Banking Group.

    Interview

    Applied online via Lloyd’s. Easy application form with a question asking what you can bring to Lloyd’s. A few days after I received an email inviting me to the assessment centre.
    The assessment centre - one on one interview - Competency based questions. I prepared for these and felt like I was repeating myself on several occasions with the type of questions they asked. Even though I fully explained each scenario in depth. One question I wasn’t happy with is - do you have any children? This has nothing to do with my suitability for the role so I’m not sure why they asked.
    Then went onto a written exercise where I replied in letter form to a customer. Pretty easy stuff.
    Lasted around 90 minutes altogether. All in all I felt like it was a good interview even though I didn’t get an offer of employment.

    Interview Questions

    • Tell me a time where there was conflict in a work place.

      Tell me a time where there was a change in a workplace that you needed to adapt

      Why do you want to work for Lloyd’s

      Tell me a time where you went above and beyond for a customer

      Do you have any children (totally unacceptable question to ask!)   Answer Question

  2.  

    Customer Service Interview

    Anonymous Interview Candidate in Birmingham, England (UK)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Lloyds Banking Group (Birmingham, England (UK)).

    Interview

    The interview arrangement wasn’t very structured, several of us arrived at the same time but it told each of us to wait approx 1.5 hours for one to one interview. To be fair the one to one interview was quite relaxing and good experience for future interviews.

    Interview Questions

  3.  

    Customer Service Interview

    Anonymous Interview Candidate in London, England (UK)
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Lloyds Banking Group (London, England (UK)) in July 2018.

    Interview

    Telephone interview followed by face to face interview. Telephone interview lasted around 25 minutes and consisted of questions regarding my personal skills and experience. This was followed by situational questions

    Interview Questions


  4.  

    Customer Service Interview

    Anonymous Employee in Liverpool, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Lloyds Banking Group (Liverpool, England (UK)) in May 2018.

    Interview

    I have applied online, I received a message where I was asked to choose a convenient hour for the phone interview. It was a 40 min interview, the person was very nice and supportive, a few competency questions and a play role. At the end he told me that I was successful and basically that was it

    Interview Questions

    • Tell me about a time when you made a change in you career or your education   Answer Question

  5.  

    Customer Service Interview

    Anonymous Interview Candidate in Birmingham, England (UK)
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at Lloyds Banking Group (Birmingham, England (UK)) in February 2016.

    Interview

    After submitting an application online, I got a txt message saying I need to book an interview time slot. I chose a time slot and I was called at the exact time I chose.

    Interview Questions


  6.  

    Customer Service Interview

    Anonymous Employee in Putney, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Lloyds Banking Group (Putney, England (UK)) in February 2018.

    Interview

    it was comparatively easy. they asked me to give an online test and after a couple of days, they invited me for an interview. the interview was easy. I was asked few competency based questions which I answered based on my past work experience. Finally, after 3 days, I got a call about my selection and the verification process which takes about 2-3 months.

    Interview Questions

    • why do you think you are the most suitable candidate for the job   1 Answer

Don't Miss Out On a Job You Love
Upload a CV to easily apply to jobs from anywhere. It's simple to set up.