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Lumen Customer Service Representative Interview Questions

Updated 18 Jan 2023

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Found 36 of over 926 interviews

Interviews at Lumen

Experience
Positive69%
Negative11%
Neutral20%
Getting an Interview
Applied online71%
In Person15%
Employee Referral9%
Difficulty
2.6
Average
HardAverageEasy

Lumen

Anonymous Interview Candidate

No Offer
Positive Experience
Easy Interview
Application

I applied online. The process took 1 day. I interviewed at Lumen in Apr 2022

Interview

I had the virtual pre-recorded interview yesterday. It was different, but very easy to navigate. The questions are pre-recorded and you have two opportunities to record your response. At the end of the 6 questions, you play two "games" on how well you can memorize certain sequences.

Interview Questions
  • Name a time you were given a month or more to prepare for an important presentation. How did you prepare, and what was the outcome?
    Answer Question
4 people found this interview helpful

Lumen

Anonymous Employee in Memphis, TN

Accepted Offer
Neutral Experience
Easy Interview
Application

I applied online. I interviewed at Lumen (Memphis, TN) in Mar 2022

Interview

The interview process was easy. First you have to make a video answering some questions. They are the STAR style interview questions. After that, the interview was a panel of 3 managers. The hiring manager was not really honest about the reason the previous person left the position. I feel like I was mislead.

Interview Questions
  • Tell about a time I had to do something to help a customer that wasn't best for the company. Tell about a time you went above and beyond and were rewarded for it.
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Lumen

Anonymous Employee

Accepted Offer
Positive Experience
Average Interview
Application

I interviewed at Lumen

Interview

The hiring process was easy going, everyone involved was highly professional and communicated very clearly. Overall, it was a slow process that spanned multiple months in order to move from one round of interviews to the next.

Interview Questions
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Lumen

Anonymous Employee

Accepted Offer
Positive Experience
Easy Interview
Application

I applied online. The process took 2 months. I interviewed at Lumen

Interview

Transparente e objetiva, muito focada na experiência profissional e no relacionamento com o mercado de clientes. O RH da empresa é muito presente, ético e atuante durante o processo seletivo. São medidas as principais habilidades através de testes de nível de idioma e personalidade.

Interview Questions
  • Principais clientes da carteira, anos de experiência, empresas por onde passou, nível de idioma...
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Lumen

Anonymous Employee

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. I interviewed at Lumen

Interview

Role playing for the job role and ask you tough questions. If you know how to articulate answers its an easy place to get hired. Prepare to have to talk about sales tactics and talk through a solution to a customers problem.

Interview Questions
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Lumen

Anonymous Employee

Accepted Offer
Positive Experience
Application

I applied online. I interviewed at Lumen

Interview

It was somewhat of an in depth interview, and the HR Specialist made me feel very comfortable. I enjoyed the questions, I felt as thought I was able to show more of myself and strengths, and was then shown a tour of the office.

Interview Questions
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Lumen

Anonymous Employee in Southfield, MI

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. The process took 5 months. I interviewed at Lumen (Southfield, MI) in Jan 2019

Interview

The interviewing process was very transparent. The company recruiters were thorough and the hiring managers were professional and truthful about the job. The job is what I expected. The managers are direct and create a professional work environment.

Interview Questions
  • Why are you fit for this position?
2 people found this interview helpful

Lumen

Anonymous Employee in Broomfield, CO

Accepted Offer
Neutral Experience
Average Interview
Application

I applied online. The process took 2 months. I interviewed at Lumen (Broomfield, CO) in Nov 2018

Interview

There was an initial phone interview by a recruiter followed by Skype interview with 2 VPs who asked typical interview questions then there with a sales role play where you had to obtain the next meeting....

Interview Questions
  • What was your favorite class in college and why?
1 person found this interview helpful

Lumen

Anonymous Employee in Saint Joseph, MO

Accepted Offer
Positive Experience
Average Interview
Application

I applied through other source. The process took 2 weeks. I interviewed at Lumen (Saint Joseph, MO) in Apr 2018

Interview

I applied within. Took about two weeks to get hired. Was painless. Had two interviews and then got an offer. This was for a virtual Care/Sales position. I was already working for CenturyLink at the time.

Interview Questions
  • Name a time when you had an upset customer. How did you handle the situation, what did you do, and what was the outcome?
1 person found this interview helpful

Lumen

Anonymous Employee

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. The process took 1 week. I interviewed at Lumen in Mar 2018

Interview

First round was a 15-20 minute phone screening with a recruiter. Second/final round was an hour long Blue Jeans virtual interview with three hiring managers. Got my offer within one business day (interviewed on a Friday and got the news on Monday).

Interview Questions
  • What are your strengths?
  • What are your weaknesses?
  • How do you organize yourself and prioritize tasks in a fast paced environment?
  • When was a time where you went above and beyond to help a customer?
  • When was a time you felt with an extremely stressful situation and how did you handle it?
  • What is your passion outside of work? Then goes over phone exercise sealing with passion. After phone exercise is done, asks what you think went well and how you can improve.
8 people found this interview helpful
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