Lumen Customer Service and Sales Representative Interview Questions

HR called to see if I was interested in interviewing with team leader, interviewed with who would be my direct supervisor, then got conditional letter of employment pending background and drug test

It was organized, asked typical interview questions, what caught me off guard was they want to do a role play, where you try to sell them something while on a call. It was challenging but great!

Very professional, process took about a week all interviewers extremely informant, very good company to work for, excellent benefits, rewarded and acknowledged for exceptional performance, great, great, great place to work recommend 100 percent

Completed typing test and breif computer navigation questionnaire. Once that was passed I had a mock sales call with two supervisors. They gave me a sheet with a product and it listed some pros about it. If you passed the sales call you were hired.

You have to pass the computer req. first, then there is an online test, finally you are scheduled for a phone interview.....then a mock sales call....you will know exactly what time the sales call will be, so you have time to prepare and be right there and ready. You are given material to have in front of you during the phone interview...it's a mock sales call where the manager calls you pretending to be a customer. You will need to be positive and make the sale, be confident even if you're freaking out inside, smile and be upbeat keep offering, overcome the objections, ask probing questions, ask for the sale....."I can get you signed up today...okay"

It was fast and very complete. They asked about everyone one my resume. I had to give very detailed information of my past job duties for each and every position. I had to state the pros and cons for each position I held. It was a 30 minute phone interview. I was very at ease since it was over the phone.

The interview was about 30-45 minutes, with 2 supervisors and the general basic questions, nothing out of the ordinary, they fill in a packet as you answer and ask you to try to sell them something, since all of their customer service positions are also sales. They stay really straight faced, even if you try to put your personality into it, and have fun to lighten the air, it's a very cut and dry interview and no real inflection in their tone. Each round of hiring, something changes in the interview process.

First, there was a typing skill/speed test then, the interview with either one or several possible supervisors, each one would be asking a specific question. There was one that requested to sell an object in the room.

HR introduced themselves, and escorted me and several other people to a room with multiple computers to take a personality test as well as a scenario test. Afterwards, I filled out paperwork, and was offered a job.