Lumen Sales and Care Associate (Call Center) Inbound Interview Questions

The hiring manager was very courteous and professional, It was quick simple and easy.Although the office area seemed a tad bit crammed I could tell they were clearly about their business and I can't wait to join their misfit of a team, I'll fit right in.

It was really easy. They e-mailed me immediately after I took the tests at home, the next day I had the phone interview, and the day after I had the face-to-face interview. Took about a week and a half for the drug test and background check, but everything was smooth sailing.

I took two proficiency tests in the application process. One was for MS Word and Excel proficiency and general computer skills (typing speed, etc.), and the other was a basic reading, knowledge, etc. type of "STAR" test. Neither of them was very difficult and certainly should not pose a barrier to someone with a good high school education or college degree.

I applied online and was given a skills and behavioral assessment. Once those were passed it took about 2 weeks for a call back from a manager who did a phone interview with me. Once he decided I was good enough, I came to the call center and took a computer skills test and spoke to the HR recruiter. He offered me the job instantly.

I applied online, and took the online simulation and assessment. I got a call within 3 days. Went to the interview in person rather than over the phone. Fun fact I did not know at the time, you are interviewed by your future supervisor who hand picks your resume for their team. We did standard q&a, and there is a live roleplay for the job.

I've only done the primary online application and the test run with the 3 customers took 30 min haven't heard from them yet it was about a 2 hour process

3 step interview process. 1: Written battery of tests similar to ACT or SAT. 2. Sales aptitude. You are given 20 minutes to review a fictitious company and take incoming calls for 30 minutes. This was the most fun as at least one caller was responsive to add on sales, but at least one was an angry customer dissatisfied with past services. If handled correctly, even the angry customer was open to buying more. 3. Phone interview that is more like a psych test than an interview.

Took some assessments and then had an interview with the sales supervisor and described my experience in sales and customer service, also had to name a couple of scenarios of what would you do if questions

I met a CenturyLink recruiter thru a job fair on campus at Texas State University and from there went to their online site to put in the application. This took roughly an hour and a half, combining the assessments as well as the personality question testing. I followed up roughly 4 days later after allowing the weekend to pass and called the recruiter who did an initial phone interview which passed. Afterward, I initially setup a 1 on 1 interview with the hiring manager, which later had to be rescheduled due to a scheduling conflict. Once the interview day came, it was the usual STAR format so make sure to be detailed in your responses, which draw on your previous experience on Situation, Task at hand, and Response. If you do well on that portion, you have to do a role play with the interviewer which consists of selling a CenturyLink product based on a scenario which will be provided. And to my knowledge, you can assume anything you want. And I can't stress enough, TAKE ADVANTAGE of asking ANY and ALL questions before the roleplay if asked "Do you have any questions?" The roleplay lasted roughly 10 minutes and afterward the interviewer told me he would be back in about 5 minutes, where he asked how I did and what I could have improved on. I was offered a conditional position pending a background check and a drug screening. From here, I should start the class on Dec 17th.

It was a group interviewing process with about 10 other people. Upon entering the waiting room I glanced into the office floor where sales and calls were being held, all employees were dressed in street clothing. By far CenturyLink was one of the most unprofessional interviews ive ever been on.