The process took 3 weeks. I interviewed at PetSmart in May 2011
Interview
Applied on-line and received a phone interview a few weeks with basic questions about past experience and management style, customer service. Was forwarded to the DM for the area for a 1:1 interview. Asked behavioral questions from a packet that were very similar in nature. Three questions into the interview the DM stopped the interview and said it wasn't going to work out and that I wasn't the right fit for this position. I've had over 13 years of experience in retail with managing a 6.5 million store. Looking back I really didn't want to work at PetSmart it just wasn't something I would enjoy doing I think he could tell I wasn't excited. One thing that I've learned you MUST be passionate about the company and position you are applying for. It is not worth it JUST to get a job. I have learned that for sure and will only apply to companies that I can see myself working for and have a TRUE passion in working for. Good luck to everyone!
Interview questions [1]
Question 1
Using a metric, explain how you used this metric to determine a course of action to address a negative aspect within your store.
The process was easy and quick. There was a phone screening and then a panel interview via zoom. They asked basic questions about things such as experience and details of customer service. They asked about skills. We went over opening and closing, cash handling, leadership, payroll, schedules, inventory control, delegation, leadership styles and themes, motivation and driving sales by utilizing key performance indicators.
They asked Behavior based questions for the most part. They did take some time to build rapport and get to know the candidate before asking questions. We talked about our love for pets.
The process took 2 weeks. I interviewed at PetSmart
Interview
Interview with the recruiter from LinkedIn was excellent. I was forwarded on to do a phone screen interview with a local store manager. A time was scheduled, time came and I waited and waited for my call. Nothing. Finally got correspondence back and the the store manager said they had a situation in their store and they forgot about it. So we rescheduled it again. Once again I was prepared and waiting, nothing again. Finally got correspondence again, the store manager forgot again. So we rescheduled again. Finally got the interview completed and the store manager forwarded me on to the next level and said I would be contacted back within a week by the district manager or a human resource representative. 2 weeks later nothing. My experience after dealing with the recruiter was very disappointing. Very unprofessional. Hopefully they treat employees, as well as any pets they deal with, better than potential employees.