I applied through an employee referral. The process took 4 weeks. I interviewed at Progressive Insurance (Tampa, FL)
Interview
apply online, its better to get an employee to refer you than apply on your own. I submitted online twice and was rejected both time but when a friend referred me I got an interview. If your resume and app is accepted you'll get an email to do the assessment and if you pass you get another email for a phone interview. After the phone interview, if the recruiter likes you, your sent an email to schedule you in person interview. The in person is two interviews and a side by side with a rep. The interviews are done by two different people but they basically ask the same questions. Afterwards, they call about a week later to let you know if you got it or not. They focus heavily on STAR interviews so do your research and you should be fine
Interview questions [1]
Question 1
Tell me about a time when you have to go above and beyonf your job duties to help a customer
I applied online. I interviewed at Progressive Insurance
Interview
I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.
Interview questions [1]
Question 1
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
I interviewed at Progressive Insurance (Providence, RI)
Interview
Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.
Interview questions [1]
Question 1
Tell me about a time you were able to de-escalate a customer.
Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).