SYKES Interview Questions
Updated 4 Mar 2021
Location
- Worldwide
- India - All Cities
- - Andhra Pradesh
- - Uppal
- - Assam
- - Barpeta Road
- - Karnataka
- - Bangalore Area
- - Maharashtra
- - Mumbai Area
- - Telangana
- - Hyderabad Area
- - West Bengal
- - North Twenty Four Parganas
- - South Twenty Four Parganas
- United States - All Cities
- - Florida
- - Tampa, FL, US Area
- - Daytona Beach, FL, US Area
- - Gainesville, FL, US Area
- - Jacksonville, FL, US Area
- - Lakeland, FL, US Area
- - Miami-Fort Lauderdale, FL, US Area
- - Ocala, FL, US Area
- - Orlando, FL, US Area
- - Palatka, FL, US Area
- - Panama City, FL, US Area
- - Pensacola, FL, US Area
- - Sarasota, FL, US Area
- - Central City, FL
- - De Land, FL
- - Melbourne, FL
- - Alabama
- - Anniston, AL, US Area
- - Auburn, AL, US Area
- - Birmingham, AL, US Area
- - Dothan, AL, US Area
- - Florence, AL, US Area
- - Huntsville, AL, US Area
- - Montgomery, AL, US Area
- - Tuscaloosa, AL, US Area
- - Millport, AL
- - Arizona
- - Nogales, AZ, US Area
- - Phoenix, AZ, US Area
- - Sierra Vista, AZ, US Area
- - Na Ah Tee, AZ
- - Arkansas
- - Arkadelphia, AR, US Area
- - Batesville, AR, US Area
- - Fort Smith, AR, US Area
- - Hot Springs, AR, US Area
- - Little Rock, AR, US Area
- - Mountain Home, AR, US Area
- - Malvern, AR
- - Morrilton, AR
- - Pocahontas, AR
- - California
- - Los Angeles, CA, US Area
- - Riverside, CA, US Area
- - San Francisco, CA, US Area
- - San Jose, CA, US Area
- - Stockton, CA, US Area
- - London, CA
- - Colorado
- - Boulder, CO, US Area
- - Colorado Springs, CO, US Area
- - Denver, CO, US Area
- - Sterling, CO, US Area
- - Castle Pines, CO
- - Wah Keeney Park, CO
- - Connecticut
- - Hartford, CT, US Area
- - Delaware
- - Philadelphia, PA, US Area
- - District of Columbia
- - Washington, DC , US Area
- - Georgia
- - Albany, GA, US Area
- - Athens, GA, US Area
- - Atlanta, GA, US Area
- - Augusta, GA, US Area
- - Macon, GA, US Area
- - Rome, GA, US Area
- - Savannah, GA, US Area
- - Valdosta, GA, US Area
- - Eatonton, GA
- - Free Home, GA
- - North Atlanta, GA
- - Idaho
- - Boise, ID, US Area
- - Mountain Home, ID, US Area
- - Pocatello, ID, US Area
- - Illinois
- - Chicago, IL, US Area
- - Mount Vernon, IL, US Area
- - Quincy, IL, US Area
- - Rockford, IL, US Area
- - Indiana
- - Indianapolis, IN, US Area
- - Terre Haute, IN, US Area
- - Iowa
- - Des Moines, IA, US Area
- - Fairfield, IA
- - Moravia, IA
- - Kansas
- - Hays, KS, US Area
- - Manhattan, KS, US Area
- - Topeka, KS, US Area
- - Kentucky
- - Bowling Green, KY, US Area
- - Cincinnati, OH, US Area
- - Clarksville, TN, US Area
- - Huntington, WV, US Area
- - Louisville, KY, US Area
- - Owensboro, KY, US Area
- - Bent, KY
- - Chavies, KY
- - Emmalena, KY
- - Hazard, KY
- - Lexington-Fayette, KY
- - Manchester, KY
- - Pikeville, KY
- - Louisiana
- - Baton Rouge, LA, US Area
- - Crowley, LA, US Area
- - Houma, LA, US Area
- - Jennings, LA, US Area
- - Lafayette, LA, US Area
- - New Orleans, LA, US Area
- - Shreveport, LA, US Area
- - Maine
- - Portland, ME, US Area
- - Maryland
- - Baltimore, MD, US Area
- - Hagerstown, MD, US Area
- - Massachusetts
- - Boston, MA, US Area
- - Worcester, MA, US Area
- - Michigan
- - Adrian, MI, US Area
- - Detroit, MI, US Area
- - Grand Rapids, MI, US Area
- - Jackson, MI, US Area
- - Mount Pleasant, MI, US Area
- - Alpine, MI
- - North Adams, MI
- - Minnesota
- - Duluth, MN, US Area
- - Minneapolis-St. Paul, MN, US Area
- - Rochester, MN, US Area
- - Mississippi
- - Cleveland, MS, US Area
- - Gulfport, MS, US Area
- - Hattiesburg, MS, US Area
- - Jackson, MS, US Area
- - Picayune, MS, US Area
- - Sykes, MS
- - Missouri
- - Farmington, MO, US Area
- - Joplin, MO, US Area
- - Kansas City, MO, US Area
- - Springfield, MO, US Area
- - St. Louis, MO, US Area
- - Montana
- - Missoula, MT, US Area
- - Nebraska
- - Omaha, NE, US Area
- - Nevada
- - Las Vegas, NV, US Area
- - Reno, NV, US Area
- - New Jersey
- - New York City, NY, US Area
- - New York State
- - Albany, NY, US Area
- - Buffalo, NY, US Area
- - Plattsburgh, NY, US Area
- - Utica, NY, US Area
- - North Carolina
- - Asheville, NC, US Area
- - Charlotte, NC, US Area
- - Fayetteville, NC, US Area
- - Goldsboro, NC, US Area
- - Greensboro, NC, US Area
- - Greenville, NC, US Area
- - Hickory, NC, US Area
- - Lumberton, NC, US Area
- - Raleigh-Durham, NC, US Area
- - Sanford, NC, US Area
- - Shelby, NC, US Area
- - Thomasville, GA, US Area
- - Wilmington, NC, US Area
- - Creedmoor, NC
- - Murphy, NC
- - North Dakota
- - Bismarck, ND, US Area
- - Minot, ND, US Area
- - Ohio
- - Akron, OH, US Area
- - Oklahoma
- - Lawton, OK, US Area
- - Oklahoma City, OK, US Area
- - Ponca City, OK, US Area
- - Oregon
- - Coos Bay, OR, US Area
- - Eugene, OR, US Area
- - Klamath Falls, OR, US Area
- - Pendleton, OR, US Area
- - Portland, OR, US Area
- - Roseburg, OR, US Area
- - Salem, OR, US Area
- - Milton-Freewater, OR
- - Pennsylvania
- - Allentown, PA, US Area
- - Bloomsburg, PA, US Area
- - Erie, PA, US Area
- - Harrisburg, PA, US Area
- - Lancaster, PA, US Area
- - Lebanon, PA, US Area
- - Pittsburgh, PA, US Area
- - Williamsport, PA, US Area
- - McElhattan, PA
- - South Carolina
- - Charleston, SC, US Area
- - Columbia, SC, US Area
- - Florence, SC, US Area
- - Georgetown, SC, US Area
- - Greenville, SC, US Area
- - Greenwood, SC, US Area
- - Myrtle Beach, SC, US Area
- - Barnwell, SC
- - Fairfield Terrace, SC
- - Greenwood Shores, SC
- - Kingstree, SC
- - South Sumter, SC
- - South Dakota
- - Sioux Falls, SD, US Area
- - Rosebud, SD
- - Tennessee
- - Chattanooga, TN, US Area
- - Cookeville, TN, US Area
- - Humboldt, TN, US Area
- - Knoxville, TN, US Area
- - Memphis, TN, US Area
- - Nashville, TN, US Area
- - Paris, TN, US Area
- - Chic, TN
- - Sykes, TN
- - Texas
- - Austin, TX, US Area
- - College Station, TX, US Area
- - Dallas-Fort Worth, TX, US Area
- - Houston, TX, US Area
- - San Antonio, TX, US Area
- - Tyler, TX, US Area
- - Wichita Falls, TX, US Area
- - Little River-Academy, TX
- - New Home, TX
- - Staff, TX
- - Utah
- - Ogden, UT, US Area
- - Provo, UT, US Area
- - Salt Lake City, UT, US Area
- - Virginia
- - Charlottesville, VA, US Area
- - Kingsport, TN, US Area
- - Norfolk, VA, US Area
- - Richmond, VA, US Area
- - Big Stone Gap, VA
- - Grundy, VA
- - Orange, VA
- - Pound, VA
- - Vansant, VA
- - Wise, VA
- - Washington State
- - Lewiston, ID, US Area
- - Seattle, WA, US Area
- - Spokane, WA, US Area
- - Walla Walla, WA, US Area
- - West Pasco, WA
- - Wisconsin
- - Milwaukee, WI, US Area
- Argentina - All Cities
- - Santa Fe
- - Rosario, Argentina Area
- Australia - All Cities
- - New South Wales
- - Newcastle, Australia Area
- - Sydney, Australia Area
- - Queensland
- - Southport, Australia Area
- Benin - All Cities
- Brazil - All Cities
- - Paraná
- - Curitiba, Brazil Area
- Canada - All Cities
- - Alberta
- - Calgary, AB, Canada Area
- - Edmonton, AB, Canada Area
- - British Columbia
- - Kamloops, BC, Canada Area
- - Vancouver, BC, Canada Area
- - Victoria, BC, Canada Area
- - Manitoba
- - Winnipeg, MB, Canada Area
- - Alpine, MB
- - New Brunswick
- - Saint John, NB, Canada Area
- - Miramichi, NB
- - Moncton, NB
- - Riverview, NB
- - Newfoundland and Labrador
- - Saint John's, NL, Canada Area
- - Nova Scotia
- - Halifax, NS, Canada Area
- - Sydney, NS
- - Ontario
- - Kitchener, ON, Canada Area
- - London, ON, Canada Area
- - Ottawa, ON, Canada Area
- - Toronto, ON, Canada Area
- - Windsor, ON, Canada Area
- - Blind River, ON
- - Kingston, ON
- - Quebec
- - Montreal, QC, Canada Area
- - Sherbrooke, QC
- - Saskatchewan
- - Regina, SK, Canada Area
- - Saskatoon, SK, Canada Area
- - Vanguard, SK
- China - All Cities
- - Shanghai
- - Shanghai, China Area
- Colombia - All Cities
- - Atlántico
- - Barranquilla, Colombia Area
- - Bogota
- - Bogota, Colombia Area
- Costa Rica - All Cities
- - Alajuela
- - Liberia, Costa Rica Area
- - San Jose, Costa Rica Area
- - Cartago
- - Puerto Limón, Costa Rica Area
- - Heredia
- - Limon
- - San Jose
- Cyprus - All Cities
- - Larnaca
- - Larnaca, Cyprus Area
- Egypt - All Cities
- - Alexandria Governorate
- - Alexandria, Egypt Area
- - Cairo Governorate
- - Cairo, Egypt Area
- El Salvador - All Cities
- - San Salvador
- - San Salvador, El Salvador Area
- - Usulután
- - Madre Sal
- Finland - All Cities
- - Southern Finland
- - Helsinki, Finland Area
- - Western Finland
- - Turku, Finland Area
- France - All Cities
- - Rhone-Alpes
- - Lyon
- Germany - All Cities
- - Bavaria
- - Munich, Bavaria
- - Berlin
- - Berlin, Germany Area
- - Hesse
- - Frankfurt, Germany Area
- - Lower Saxony
- - Bremen, Germany Area
- - Schortens
- - North Rhine-Westphalia
- - Cologne, Germany Area
- - Essen, Germany Area
- Ghana - All Cities
- - Volta
- - Home
- Greece - All Cities
- - Attica
- - Athens, Greece Area
- Hungary - All Cities
- - Budapest
- - Budapest, Hungary Area
- Ireland - All Cities
- - Dublin
- - Dublin, Ireland Area
- - Munster
- - Shannon, Ireland Area
- Italy - All Cities
- - Lazio
- - Rome, Italy Area
- Mexico - All Cities
- - México
- - Mexico City, Mexico Area
- - Atizapán de Zaragoza
- - Ecatepec de Morelos
- - Tlalnepantla de Baz
- - Nuevo León
- - Guadalupe, Nuevo León
- - Puebla
- - Tlanepantla
- Mozambique - All Cities
- - Nampula
- - Nampula, Mozambique Area
- Netherlands - All Cities
- - Flevoland
- - Amsterdam, Netherlands Area
- - North Holland
- - Utrecht
- - Utrecht, Netherlands Area
- Norway - All Cities
- - Hordaland
- - Bergen, Norway Area
- Papua New Guinea - All Cities
- - Eastern Highlands
- - Goroka
- Philippines - All Cities
- - Aklan
- - Antipolo, Aklan
- - Bataan
- - Cebu City, Philippines Area
- - Benguet
- - Philippine
- - Cadiz
- - Cebu City
- - Laguna
- - Manila, Philippines Area
- - Mandaue
- - Manila
- - Mindoro Occidental
- - National Capital Region
- - North Cotabato
- - New Cebu
- - Pasay
- - Province of Cavite
- - Province of Cebu
- - Quezon City
- - Rizal
- - South Cotabato
- - Manil
- - Trece Martires
- Portugal - All Cities
- - Oporto
- - Porto, Oporto
- Romania - All Cities
- - Bihor
- - Oradea
- - Brasov
- - Braşov
- - Bucuresti
- - Bucharest, Romania Area
- - Cluj
- - Cluj-Napoca, Romania Area
- - Iasi
- - Iaşi, Romania Area
- - Sibiu
- - Sibiu
- - Vrancea
- - Panciu
- Singapore - All Cities
- - Singapore, Singapore Area
- South Africa - All Cities
- - Gauteng
- - Johannesburg, South Africa Area
- Spain - All Cities
- - Andalusia
- - Marbella
- Sweden - All Cities
- - Jämtland
- - Sveg
- - Kalmar
- - Västra Ed
- - Uppsala
- - Stockholm, Sweden Area
- - Västra Götaland
- - Goteborg, Sweden Area
- - Ed, Västra Götaland
- United Kingdom - All Cities
- - England
- - Derby, UK Area
- - London, UK Area
- - Scotland
- - Edinburgh, UK Area
- - Falkirk, UK Area
Offer Received?
- All Candidates
- Received Offer Only
Interviews at SYKES
Experience
Positive63%
Negative19%
Neutral18%
Getting an Interview
Applied online73%
In Person11%
Recruiter5%
Difficulty
2.1
AverageHardAverageEasy
Interviews for Top Jobs at SYKES
- Customer Service Representative (302)
- Customer Service Agent (44)
- Customer Service (33)
- Customer Care Professional (16)
- Call Center Agent (12)
- CSR (12)
- At Home Customer Service Representative (10)
- Call Center Representative (10)
- Technical Support (10)
- Technical Support Representative (9)
- Work At Home Telephone Customer Service Representative (9)
- Work From Home Customer Service Representative (9)
- Customer Service Associate (9)
- Work At Home Customer Service Representative (8)
- Csr1 (8)
- CCP (8)
- Customer Support (7)
- Customer Service Agent I (7)
- Customer Care Representative (7)
- Customer Service Agent, Technical Support (7)
- Gaming Specialist (6)
- Customer Service Specialist (6)
- Customer Support Representative (5)
- Communicator (5)
- Account Manager (5)
- Costumer Service Representative (4)
- Bilingual Customer Service Representative (4)
- Team Leader (4)
- Customer Service Representative (CSR) (4)
- Work At Home Customer Care Professional (4)
Found 924 candidate interviews
Popular
- Popular
- Most Recent
- Oldest first
- Easiest
- Most Difficult

Anonymous Employee in United States
Accepted Offer
Neutral
Experience
Easy
Interview
Application
InterviewI applied online. I interviewed at SYKES (United States)
You are told to come in for a one on one interview. Just to get their and be treated like it is the Hunger Games. They bring you in offering a certain pay and hours. Just finish interviewing and find out the pay is less and the shift is not what was promised. The interviewers are nice and just want it to hurry along as previously stated they have more than they bargained for when it comes to interviews.
Interview Questions
- Can you use a Computer for long hours?

Anonymous Employee in Romania
Accepted Offer
Positive Experience
Average Interview
Application
InterviewI applied online. I interviewed at SYKES (Romania)
Excellent interview process. Practical test, training demo and interview. The process was very professionally carried out and it was clear they were looking for someone who can demonstrate adequate level of skills and competencies.
Interview Questions
- Why I want to apply for the position and other questions dealing with past experiences in various situations
Join the SYKES team

Anonymous Interview Candidate in Braşov
Declined Offer
Positive Experience
Easy
Interview
Application
InterviewI applied online. I interviewed at SYKES (Braşov)
The interview was hosted online at zoom, it was a great experience the interviewee was lovely and she let me take my time to form good responses. I had to decline due that I had some problems with my id and I will re-apply again soon.
Interview Questions
- They mostly asked about myself and my personality

Anonymous Employee in Cairo
Accepted Offer
Positive Experience
Average Interview
Application
InterviewI applied online. I interviewed at SYKES (Cairo)
CBI competency based interview Ask abiut different situation to evaluatr the character You can have pen and paper to prepare your answer in 2 min for each question Pannal interview normally 2 to 3 persons
Interview Questions
- Situation when I was wrong and how did I handle it
Helpful (1)

Anonymous Employee in Hyderābād
Accepted Offer
Neutral
Experience
Average Interview
Application
InterviewI applied in-person. The process took 5 days. I interviewed at SYKES (Hyderābād)
it was pretty slow. hr response was not up to the mark. could have been better. and the organization was looking pretty good to work in. operations round was an easy one. panel was very good, they greeted me in a very good manner
Interview Questions
- hobbies, work experience, about roles and responsibilities in the previous organization

Anonymous Employee in Portugal
Accepted Offer
Positive Experience
Easy
Interview
Application
InterviewI interviewed at SYKES (Portugal)
Easy and quick interview, no need for formal dressing, first interview is a group interview, really chilled just a quick presentation of yourself. Then you have a personal interview where they ask you about your previous work experience and your availability
Interview Questions
- What is previous work experience?

Anonymous Employee in Sioux Falls, SD
Accepted Offer
Positive Experience
Easy
Interview
Application
InterviewI applied online. I interviewed at SYKES (Sioux Falls, SD) in Feb 2021
Super easy interview, did not have to talk directly to anyone other then my camera and send it off to them for review. It only took a day to get the job!
Interview Questions
- What do you know about our company?

Anonymous Employee in Raleigh, NC
Accepted Offer
Positive Experience
Easy
Interview
Application
InterviewI applied online. I interviewed at SYKES (Raleigh, NC) in Feb 2021
Everything was online. I find the process very efficient and very professional. I heard back from them on the timeframe they guarantee or earlier. From the time I submitted my application to the job offer and paperwork took only two weeks. 1. Applied online, did computer compatibility tests right away. Also did personality test. Idk what it's called specifically, but very easy stuff. 2. Attended zoom meeting about working from home. This is not a requirement but helped me think if I am fit for the job. 3. Hirevue Interview - You get to record yourself and answer the questions on a video. Some questions you'll have to type the answer to. 4. Offer video- talks about specifics on the account you'll be on to see if you're interested 5. If you like it, they will send your Job offer 6. Proceed to drug test and background check. Also fill up paperwork 7. After you're cleared and you've done paperwork, you'll get the invite for your start date!
Interview Questions
- These are all the best I can remember HireVue questions: 1. What do you know about Sykes? 2. A time you handled a difficult customer and the outcome 3. What will make you a good fit about working from home? 2 other video questions I can't remember anymore. And then some other questions that you have to type your answer instead of filming yourself. Those questions are about your computer knowledge and they're pretty basic.

Anonymous Interview Candidate in United States
No Offer
Positive Experience
Difficult
Interview
Application
InterviewI applied online. I interviewed at SYKES (United States)
There was no official interview, but a lot of testing. There is a step to record yourself answering one question after you pass the exams, but only for filing purposes.
Interview Questions
- Instead of an interview, you must take a 3 phase exam. There is about 170 true or false questions for phase 1. Seven page quality questions for phase 2, and about 140 ratings for phase 3. Or rather, 7 pages with about 5-10 pages to rate (depending if there are duplicates). Each page they want you to rate requires a Needs Met and Page Quality rating, plus comments for each.

Anonymous Employee in Canada
Accepted Offer
Neutral
Experience
Easy
Interview
Application
InterviewI applied through a recruiter. I interviewed at SYKES (Canada)
Group interview, they explain about the company and then take people according to their experience. They also give you a typing test and some questions but it's been so long I can't remember.
Interview Questions
- I don't remember
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