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    SYKES Interview Questions

    Updated 20 May 2019
    738 Interview Reviews

    Experience

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    1. Helpful (40)  

      Agent Interview

      Anonymous Employee in Fort Smith, AR (US)
      Accepted Offer
      Neutral Experience
      Easy Interview

      Application

      I applied in-person. The process took 2 weeks. I interviewed at SYKES (Fort Smith, AR (US)) in February 2014.

      Interview

      They took me into a room and sat down with me one on one. Asked me a few questions, then a second interviewer came in and did the same after the first left. Went and took a multiple choice exam dealing with basic math and what not. Followed by an oral drug test later.

      Interview Questions

      • Tell me a time when you had a disagreement with a customer.   4 Answers

    2.  

      Associate Accountant Interview

      Anonymous Employee in Tampa, FL (US)
      Accepted Offer
      Positive Experience
      Average Interview

      Application

      I applied through a recruiter. I interviewed at SYKES (Tampa, FL (US)) in October 2018.

      Interview

      I first completed a phone interview with a recruiter. The recruiter set a time and date already mapped out for the hiring managers schedule. I interviewed with the hiring manager and some would be coworker, in total all of 4 people.

      Interview Questions

      3. Join the SYKES team
      See Our Latest Jobs

    3.  

      Associate Software Engineer Interview

      Anonymous Employee
      Accepted Offer
      Positive Experience
      Average Interview

      Interview

      very detailed and emphasis on fundamentals. most of the managers want you to be comfortable and be yourself since that is the best way to evaluate your answers in that setting.

      Interview Questions

      • describe a time when you disagreed with your team, how did you handle it?   Answer Question

    4. Helpful (5)  

      CCP Interview

      Anonymous Employee in Murphy, NC (US)
      Accepted Offer
      Positive Experience
      Easy Interview

      Application

      I applied online. The process took 4+ weeks. I interviewed at SYKES (Murphy, NC (US)) in June 2015.

      Interview

      The hiring and interview process was very easy and very enjoyable! You get to schedule a time that is good for you to do the interview. You do your interview on the computer and phone. It takes about an hour and you are in the room with several other people that are applying for the job. As soon as the interview is over you know whether or not you go the position. What is expected and when you will start.

      Interview Questions

      • Questions that were asked during the interview were very basic interview questions. Very simple and way easy to answer   1 Answer

      Negotiation

      I do not think there is anything to negotiate during the interview

    5. Helpful (1)  

      CCP Interview

      Anonymous Employee in Denver, CO (US)
      Accepted Offer
      Positive Experience
      Easy Interview

      Application

      I applied online. The process took 2 weeks. I interviewed at SYKES (Denver, CO (US)) in November 2014.

      Interview

      consisted on a questionnaire that was over an hour long. simple questions about yourself and handling different situations. then a group session testing technical skills such as copy and pasting, the specs of one's cpu and internet speed

      Interview Questions

      • do you have hard wired internet, a land line phone and a headset   Answer Question

      Negotiation

      they presented the hours, schedule window and pay, you can either accept or decline

    6.  

      CCP Interview

      Anonymous Employee
      Accepted Offer

      Interview

      very simple. filled out the application got call back the same day. Did a virtual group interview, got hired the same day. Had to pay for own background and drug testing.

      Interview Questions

      Negotiation

      none they offer you something but tell you something different

    7.  

      CCP Interview

      Anonymous Employee
      Accepted Offer
      Positive Experience
      Average Interview

      Application

      I applied online. The process took 3 days. I interviewed at SYKES in July 2013.

      Interview

      Process to be an agent isn't difficult. You must take an online test which is unusually long as well as a voice audition. Once you get the test complete, you wait to see if you "qualify". I did and they contacted me the next day.

      Interview Questions

      • No really difficult questions, just the basic, "how do you handle difficult customers"   1 Answer

      Negotiation

      No negotiations for salary but they did offer me different call types, like between telecom and billing.

    8.  

      CCP Interview

      Anonymous Employee in Orlando, FL (US)
      Accepted Offer
      Positive Experience
      Easy Interview

      Application

      I applied online. I interviewed at SYKES (Orlando, FL (US)).

      Interview

      When making a profile on Sykes to be considered for hire, you have to take a few skills assessments and a voice interview in order for them to gauge if your voice is "pleasant". I was not contacted to proceed further, instead I was invited to an "Open House" via dial-in conference and an AdobeConnect meeting room. The staff inform you about what company you will be outsourced to and anyone uninterested can leave. Here we all had to introduce ourselves and answer CS questions, then those that passed were broken up into groups of 2 and had to do the tech-check portion and written answers to 3 CS related questions. After passing this, I received the offer.

      Interview Questions

      • Nothing you would not expect from a Customer Service position.   Answer Question

      Negotiation

      No negotiations accepted.

    9.  

      CCP Interview

      Anonymous Employee in Charlotte, AR (US)
      Accepted Offer
      Positive Experience
      Average Interview

      Application

      I applied online. I interviewed at SYKES (Charlotte, AR (US)).

      Interview

      group interview, on pc, listen in , get info, see if its going to work for you. if you think so, then you listen some more for more info . then go for more questions , when they weed it down to a few jobs are offered.

      Interview Questions

      • 5 years ago, dont remember, but it was tell us when and how you handled situational questions.   Answer Question

    10.  

      CCP Interview

      Anonymous Employee in Toms River, NJ (US)
      Accepted Offer
      Positive Experience

      Application

      I applied online. The process took 3+ weeks. I interviewed at SYKES (Toms River, NJ (US)) in August 2017.

      Interview

      After applying for a position I was able to chose an interview date. It was a simple group interview and I was offered the position. There was a massive amount of paperwork and background checking involved, but I am now in production and LOVE the job.

      Interview Questions

      • Have you worked from home before and what did or didn’t you like about that role?   2 Answers
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