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      Customer Success Manager Interview

      19 Oct 2011
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 months. I interviewed at Salesforce in Sept 2011

      Interview

      I initially had a phone screen with the internal recruiter, who suggested I have a one on one interview with the hiring manager. The following week, the recruiter informed me that the hiring manager wanted to meet me in person. Aproximately 2 weeks later I was asked to complete a presentation for a "Case Study". He emailed me the details of the case study and I spent seven days preparing for it. Approximately 2 weeks later I was advised by phone that the role had been given to an internal candidate. A week after this I was contacted and advised that the company had increased head count and that because they were very interested in my background they wanted me back for a further interview. The following Monday I arrived at their office for a Video hook up with their VP and Hiring Manager to be advised that the meetig was cancelled and re scheduled for later that week. Having waited 3 weeks after this video conference interview I was advised that I was to partcipate in a telephone conference call with their MD of UK who managed the Asia Pacific region. Following 2 postponements the date was finally set. O the day of the final conference call I sat on the phone for ten minutes waiting for the MD to join the conference call. When it was apparent he would not show I rang the internal HR and they advised they had just received a email cancelling the conference call. However, the next week came and went with no update. The following week, I sent an email to the HR recruiter and did not receive a response. A few days later, the HR recruiter advised he found my email in his Junk Mail and that he was still trying to arrange another conference call. Following another 2 weeks I sent another email which bounced back with HR recruiter on anual leave. When I rang the HR department I was advised that all roles had been filled. Having spent 3 months going through 6 interviews including a case study and then being asked to attend a failed conference call and then to be told that there are no jobs anyway?It is shocking to me that this is the way that Salesforce.com does business. I guess I should be relieved since I imagine this is symptomatic of how they treat their employees and customers. This would be the worst process I have ever come across for the way candidates are treated.

      Interview questions [1]

      Question 1

      Customer business case requiring enterprise architecture background to advise customer of solutions.
      1 Answer
      15

      Other Customer Success Manager interview reviews for Salesforce

      Customer Success Manager Interview

      7 Apr 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Salesforce

      Interview

      After speaking with HR, there is a two-round interview process. The first interview is behavioral and conversational. The second is a panel interview -- the candidate prepares a presentation and walks through it with the interviewers. Its not a "role play" presentation -- you need to summarize a project you've worked on and exemplify your executive presence.
      2

      Customer Success Manager Interview

      17 Dec 2025
      Anonymous employee
      Chile
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Salesforce (Chile) in Nov 2025

      Interview

      The process was smooth. The HR team kept me informed of everything that was happening and the next steps. The interviewers were knowledgeable about the topics, and the conversations were productive.

      Interview questions [1]

      Question 1

      How do I deal with difficult situations with clients?
      1 Answer

      Customer Success Manager Interview

      26 Aug 2025
      Anonymous interview candidate
      Ciudad de Mexico
      No offer
      Positive experience
      Easy interview

      Application

      I interviewed at Salesforce (Ciudad de Mexico)

      Interview

      Excelente, todo el tiempo con la comunicación adecuada por parte del área de HR comunicándose conmigo al finalizar cada entrevista. Quedé entre las 2 últimas finalistas, desafortunadamente no fui elegida

      Interview questions [1]

      Question 1

      Experiencia Laboral, y cuáles fueron los momentos más complicados con un cliente y cómo lo resolví, así como mi mayor logro.
      Answer question