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      Semrush

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      Customer Success Manager (CSM) Interview

      13 Sept 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Semrush

      Interview

      The process was thorough and efficient, though occasionally lengthy. However, it was ultimately worth it as I had the chance to meet several members of the team, which was a truly pleasant experience overall.

      Interview questions [1]

      Question 1

      why semrush and why now in your career
      Answer question
      avatar
      Semrush response
      1y
      Dear Sender, Thank you for the positive feedback, and welcome to the team! Yours, the Semrush Team

      Other Customer Success Manager (CSM) interview reviews for Semrush

      Customer Success Manager (CSM) Interview

      19 Mar 2025
      Anonymous interview candidate
      Barcelona
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at Semrush (Barcelona)

      Interview

      Call with HR, call with Manager Applied one year later to another role, and HR is completely useless and not professionnal. sending copy and paste messages that makes no sense.

      Interview questions [1]

      Question 1

      Basic questions. About who you are. What you have done. Why them. How do you see yourself
      Answer question
      avatar
      Semrush response
      1y
      Dear Sender, It's difficult to comment since there are no details on why you are unsatisfied with the process. However, we wish you the best of luck with your future career opportunities. Yours, the Semrush Team

      Customer Success Manager (CSM) Interview

      21 Jan 2025
      Anonymous interview candidate
      Sydney
      No offer
      Neutral experience
      Average interview

      Application

      I applied through a recruiter. The process took 1 week. I interviewed at Semrush (Sydney) in Aug 2024

      Interview

      Interview with the recuiter, jumped straight in with not a lot of clarity around the role and what they were looking for. Felt as though this might have been the first time interviwing for a CS role and the company didn't have a clear idea of what was needed in the APAC market.

      Interview questions [1]

      Question 1

      Tell me about a time you were required to save an account from churning and how did you approach that conversation.
      Answer question
      avatar
      Semrush response
      1y
      Dear Sender, Thank you for your feedback! Yours, the Semrush Team