Sitel Call Center Representative Interview Questions | Glassdoor.co.in

Sitel Call Center Representative Interview Questions

Interviews at Sitel

9 Interview Reviews

Experience

Experience
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Getting an Interview
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Call Center Representative Interview

Anonymous Employee
Accepted Offer

Interview

The interview process is a two to three step process. On the first interview, if the online questions are not completed then this is where you will complete them and you will take a typing test at this time. Second interview you will speak with different HR person and will probably take your drug test at this point, Third interview is after drug test results and background check have cleared and you will be hired at this point

Interview Questions

  • How would you handle situation if caller was crying and stated that spouse had recently passed away   Answer Question

Other Interview Reviews for Sitel

  1. Helpful (2)  

    Call Center Representative Interview

    Anonymous Interview Candidate in Augusta, GA (US)
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Sitel (Augusta, GA (US)) in October 2013.

    Interview

    I went online job searching, and came across, Sitel is hiring for call center. I never knew that when i started the job that I would actually be working for Verizon prepaid. I filled out the app online, which was a very lengthy process. it wasnt 30 mins later they were calling me to come in for an interview.

    Interview Questions

    • I had to read a script back to the lady. Also that I would be working with, ( you never know what you are gonna have to encounter on the other line with complete strangers.   Answer Question

  2. Helpful (4)  

    Call Center Representative Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sitel.

    Interview

    The lady called about 30 Mins before the time that was scheduled. She asked me to open 3 browsers. One of the company website, one of a new website and the last was Youtube. She gave a different task for each then after she asked like 2 questions. She then explained what they were looking for and who the client was and the shift that was available. She explained the hiring process and then offered a contingency offer.

    Interview Questions

    • What is the name of the CEO of Sitel   1 Answer
  3. Helpful (2)  

    Call Center Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sitel.

    Interview

    I applied online and the company contacted me a few days later to schedule an interview. I selected a date & time online. The interviewer was respectful and asked relevant questions, and also answered all of my questions. Overall, it was a good interview.

    Interview Questions

    • Tell me about yourself.   Answer Question
    • Tell me about a time when you had to deal with a difficult customer- what was the issue and how did you resolve it?   Answer Question

    Negotiation

    No negotiation- the hourly rate was pre-set.


  4. Helpful (1)  

    Call Center Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sitel.

    Interview

    Apply online, then find the local phone number or show up onsite to check on it. Let them know you want it, and they most likely will grant your wish. Two visits, a basic computer proficiency test which included a dictation test for typing speed of the declaration of independence. Then training, paid. Weeks of it. Hands on and many power points. Very easy open book tests. Easy if you paid attention and took notes anyways. If you zoned out, or lost the hand outs...well.

    Interview Questions

    • Availability, computer proficiency, other basic stuff. nothing strange.   Answer Question

    Negotiation

    No negotiations, set start rate $8/hr, scheduling maybe somewhat flexible sometimes.


  5.  

    Call Center Representative Interview

    Anonymous Employee in Springfield, VA (US)
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at Sitel (Springfield, VA (US)) in October 2017.

    Interview

    I was contacted by a recruiter who asked me very basic questions such as past experiences, why I wanted the position, and how I would handle rude customers. The questions are asked in such a way that they tell you what they are looking to hear. The interview is all over the phone and is one on one. When the call was over, I was surprised at how quick and easy it was.

    Interview Questions


  6.  

    Call Center Representative Interview

    Anonymous Employee in Albuquerque, NM (US)
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Sitel (Albuquerque, NM (US)) in April 2016.

    Interview

    By phone, very brief and vague. The interviewer was polite but not very personable. She did not give specific details about anything but I was desperate for a job as soon as I could have one.

    Interview Questions

    • Would I be comfortable up selling.   1 Answer

  7.  

    Call Center Representative Interview

    Anonymous Employee in Norman, OK (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Sitel (Norman, OK (US)) in October 2016.

    Interview

    very friendly and welcoming people. they speak highly of the potential to grow with the company and very flexible with schedule. great training it lasts for 6 weeks and they put u on the phones for a few hours each day to get a taste of it

    Interview Questions

  8.  

    Call Center Representative Interview

    Anonymous Employee in Saint Catharines, ON (Canada)
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Sitel (Saint Catharines, ON (Canada)) in January 2015.

    Interview

    called in for interview. asked a few questions. hires anybody really. so just go in and answer interview questions with a decent response and you will get the job. if you don't get the job i will be surprise. they area always looking for people

    Interview Questions

    • why do you want to work here. basic questions like that. typical interview questions. nothing to worry about. you will be fine. trust me. just go in and be sensible.   1 Answer

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