Sitel Customer Services Representative Interview Questions | Glassdoor.co.in

Find jobs for Customer Services Representative

Sitel Customer Services Representative Interview Questions

Interviews at Sitel

225 Interview Reviews

Experience

Experience
61%
21%
18%

Getting an Interview

Getting an Interview
67%
14%
8%
6
5

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy

 

Customer Service Representative Interview

Anonymous Interview Candidate in Pittsburgh, PA (US)
Declined Offer
Negative Experience
Easy Interview

Application

I applied online. The process took 3 days. I interviewed at Sitel (Pittsburgh, PA (US)) in March 2020.

Interview

You do a computer test to see if your computer is compatible.
If not pass the computer compatible; you do not get the job.
If it does pass you get an interview.

Afterward if passed, they email you another application to fill out.
when you are finished filling out they went through another interview online with the same questions.

Interview Questions

Other Interview Reviews for Sitel

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Augusta, GA (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Sitel (Augusta, GA (US)) in December 2019.

    Interview

    Interview process was quick and simple it was also very informative. I received feedback from them within 3 days. The staff was very professional and informative I love working for them

    Interview Questions

    • What qualities do you have to be considered for employment   Answer Question

  2.  

    Customer Service Representative Interview

    Anonymous Employee in Las Vegas, NV (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Sitel (Las Vegas, NV (US)) in October 2019.

    Interview

    Applied on Indeed.com, received a call to schedule an interview from a recruiter the next day. The interview itself consisted of first filling out an availability sheet, than you take a computer skills test which was common sense, after that you take a typing test..you must score 30 wpm minimum. Next, you have an actual interview with a manager (basic interview questions). After you have passed all of that, you are set up with a background & drug test. Easy peasyy, I feel like they pretty much hire ANYONE, so if you are in need of a temporary job, do not hesitate!

    Interview Questions

  3.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience

    Interview

    Easy and brief just come prepared and everything will be fine. Very basic questions anyone with experience doing interviews will do just fine. Reference previous call center employment when answering questions

    Interview Questions


  4.  

    Customer Service Representative Interview

    Anonymous Employee in Las Vegas, NV (US)
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Sitel (Las Vegas, NV (US)) in August 2019.

    Interview

    they'll give you 2 different tests first before the actual interview. 1 test is about basic computer skills like making a folder, renaming a folder , the other test was a typing test. after that they made me wait for nearly an hour to get to the actual interview. i dont know what the manager was doing, if he went to lunch break or what. the manager just asked me about my experiences with customer service

    Interview Questions


  5. Helpful (11)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 2 days. I interviewed at Sitel.

    Interview

    Take a typing test and answer a series of questions with a supervisor. We talked about goals and what i would like to do in this company and if i wanted to expand my leaning. ECT...

    Interview Questions

    • Asked me if i was interested in moving up.   1 Answer

  6.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sitel.

    Interview

    It was easy, I felt very comfortable. I got offered a position with Anon, and that application was tough trying to remember my 10 year address history! That took me a whole 4 hour interview process including applying for that other position.

    Interview Questions

    • Describe a time I helped a customer use a benefit my job had while in the store?   Answer Question

  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Spartanburg, SC (US)
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 days. I interviewed at Sitel (Spartanburg, SC (US)) in June 2019.

    Interview

    I got a call almost immediately after applying. There was a short phone interview which consisted of asking me if I still want the job, the pay range, working hours, and if I could type 30 wpm. Then an on-site interview which first consisted of a computerized skills assessment (easy math, reading comprehension, critical thinking), which takes about an hour. Then the interview. While the interviewer and everybody else I dealt with were friendly, it definitely seemed more like a sales spiel than an interview (reminded me of an infomercial: "But wait--there's more!") Made Sitel seem desperate for workers. Then a tour of the call center floor. Then filling out papers for the background check. Then you have to go take a drug test.

    Interview Questions

  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Las Vegas, NV (US)
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 1 day. I interviewed at Sitel (Las Vegas, NV (US)) in April 2019.

    Interview

    I did not complete part of a test because I didn't know there was another page to it. They would not let complete the rest of the test so I was not granted an interview. I felt this was unfair because I'm qualified for the job.

    Interview Questions

    • what is biggest professional achievement?   1 Answer

  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Knoxville, TN (US)
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sitel (Knoxville, TN (US)) in February 2019.

    Interview

    Initial phone interview was prior to scheduling an in person meeting. The interviewer was very pushy and seemed to question my intelligence and ability to follow general workplace rules. If I am made to feel inferior to you before we even meet in person, I do not want to work for your company.

    Interview Questions


Don't Miss Out On a Job You Love
Upload a CV to easily apply to jobs from anywhere. It's simple to set up.