I applied online. The process took 4 months. I interviewed at Southwest Airlines (Dallas, TX) in May 2014
Interview
Had two phone interviews and then was flown to Dallas. I was asked to write a response e-mail to a customer scenario and then did an interview with two managers. Interview was great! Both managers were super friendly and did lots to put me at ease. They were easy going and made the interview fun.
I applied online. The process took 4 weeks. I interviewed at Southwest Airlines in Dec 2011
Interview
Applied online. Got an email inviting me for a phone interview. Did the phone interview. Got an email for a face to face interview. Did that and got hired.
Interview questions [1]
Question 1
Tell me about a time you turned an angry customer around.
I applied online. The process took 2 months. I interviewed at Southwest Airlines in Apr 2010
Interview
You have a phone interview first. Then a week later you are called to schedule an in person interview. If you do well, you are scheduled for a drug test and background test, in a few weeks.