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Sutherland Customer Service Associate Interview Questions

Interviews at Sutherland

12 Interview Reviews

Experience

Experience
59%
33%
8%

Getting an Interview

Getting an Interview
40%
30%
20%
10

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy

 

Customer Service Associate Interview

Anonymous Interview Candidate
No Offer
Positive Experience
Easy Interview

Application

I applied online. I interviewed at Sutherland in September 2017.

Interview

I had a phone interview. It was scheduled few days before and it went well. The lady I spoke with was pretty respectful and actually wanted to offer me a position but there was conflict of schedule.

Interview Questions

  • First things first, what schedule do I prefer the most and what is my availability.   1 Answer

Other Interview Reviews for Sutherland

  1.  

    Customer Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    Interview process is very length process. It tskes almost 2 months. Every time too much time co suming. A whole will be gone for each rounds. Even tho working is much better.

    Interview Questions


  2.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Kochi
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Sutherland (Kochi) in October 2019.

    Interview

    The interview process consisted of five tiers. The first tier asked to write an essay on a general topic. In the 2nd stage you will have an aptitude cum personality test.In the 3rd stage you will have the face to face interview. The fourth stage was the document verification. The fifth stage had another interview

    Interview Questions

  3.  

    Customer Service Associate Interview

    Anonymous Employee in Chennai
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sutherland (Chennai) in August 2019.

    Interview

    The 1st round was passage writing,then the online assessment of 6 questions then continued with hr round. It was a whole day process and they simply make Waiting you for the whole day and the salary package will be 1.85L per annum.

    Interview Questions

    • 1.why you choose non-techinal as you are from a technical background?   1 Answer

  4.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Declined Offer
    Negative Experience

    Application

    I applied through college or university. I interviewed at Sutherland.

    Interview

    I got selected in campus drive, they gave me offer letter and asked to visit main branch in chennai after a month.. I got a call from hr, went to the venue. They made me and other candidates to wait for 2 hours and finally informed us the recruitment process is held somewhere else. By the time we reached there it was 2 pm. After waiting 2 more hours at a HR came to us and again the long process started. I was there till 8.30 pm. Finally they told us they will call back in a month. As a fresher it was not a pleasant experience for me

    Interview Questions


  5.  

    Customer Service Associate Interview

    Anonymous Employee in Chennai
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 3 days. I interviewed at Sutherland (Chennai).

    Interview

    I know tomorrow if that's ok Da Vinci to the office on Monday and I will send you a call from the Blue Devils Lake nd to breathe easily unable to eat to the Blue Devils Film festival of the office on Monday and

    Interview Questions


  6.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Sutherland.

    Interview

    I have two interviews and an online assessement. The process was a bit long than I expected but it’s okay since it was a one day hiring. I for there at 10 a.m and I left at 7:30pm

    Interview Questions

    • Tell me something about yourself not included in your resume.   Answer Question

  7.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Kingston (Jamaica)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Sutherland (Kingston (Jamaica)).

    Interview

    The interview was great and convenient and not time consuming at all. The questions were relevant and the interview is just like applying for an interview face to face. I think its one of the best ways to conduct an interview, basically.

  8.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Puducherry
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through college or university. I interviewed at Sutherland (Puducherry) in January 2017.

    Interview

    The first round is the GD. I cleared that round and moved to the next round which is the telephonic interview. I got rejected in this round due to lack of confidence while talking over phone.

    Interview Questions

    • Will you leave this company when you get a core or government based jobs?   Answer Question

  9. Helpful (2)  

    Customer Service Associate Interview

    Anonymous Employee in Chennai
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through college or university. The process took 1 day. I interviewed at Sutherland (Chennai) in August 2016.

    Interview

    They focus on communication (both speaking and writing)
    It'll be straight forward and simple. If it's a non-voice process, you'll be asked to write an essay and then those who got selected will be sent to the manager round.
    For voice process, you'll be additonally asked to speak with someone over phone (a voice expert) who will evaluate your accent, language and vocabulary. You'll just be asked to speak about whatever that comes to your mind

    Interview Questions

    • Your interests
      Whether you're okay with rotational shifts and offs
      Opinion and knowledge about the process they are hiring for   Answer Question

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