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      Sutherland

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      Customer Services Representative Interview

      8 Jun 2010
      Anonymous interview candidate
      Windsor, ON
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied in-person. The process took 1 day. I interviewed at Sutherland (Windsor, ON) in Apr 2010

      Interview

      I walked in the door to hand off a resume and was told I need to complete an online application and that I could do so there if I had the time. I was escorted into the building which seemed very disorganized and unclean. I was seated at a broken chair for 40 minutes to complete my application. The computer software they use is filled with odd glitches and did not populate correctly on the screen. There was nobody available to ask for clarification about their software which was showing multiple choice questions and answers appearing garbled and missing data. Despite having an extensive background in the industry, I was refused a position. Many poorly dressed employees who looked practically homeless told me "they hire anyone here". That is not the case. One of the primary sections of the application asks you what government assistance programs you are enrolled in. My general impression was that they are running some sort of call center sweat shop focused on hiring from a very low socio-economic bracket and receive a paid incentive for hiring applicants on welfare. I would not recommend applying here if you are above average intelligence or not on social assistance, as it seems you will be filtered out in favor of more desperate employees.

      Interview questions [1]

      Question 1

      Which government programs are you currently enrolled within?
      1 Answer

      Other Customer Services Representative interview reviews for Sutherland

      Customers Service Representative Interview

      2 Nov 2020
      Anonymous employee
      Calgary, AB
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Sutherland (Calgary, AB) in Jun 2020

      Interview

      It's was brief and quick. They asked few questions regarding my experience and availability. It was a telephonic interview. Interview was more of a normal conversation than questions and answers. They were very flexible in proving the time schedule as per my availability.

      Interview questions [1]

      Question 1

      They asked about my experience and availability for the job
      Answer question