A phone interview happened first, where I was aksed very brief questions about previous emplyment and a few simple questions about certain situations, i.e. customer service. Then when you are accepted to come in to the store for an interview the first thing is a questionnaire to fill out, which tests your personality and skills. The questionnaire is quite tricky; I was told that only 35% of people pass it. If you pass that then you recieve a 1-1 interview, which was much easy than the questionnaire and very relaxed; they care more about you as a person rather than what skills you possess.