Interview Question

Outside Sales Representative Interview

-Saint Charles, MO

The Coca-Cola Company

Tell me of a time you satisfied a previously dissatisfied customer?

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10 Answers

2

Yas

Anonymous on

1

I treat them with respect as with everyone. I listen carefully to lean about their complaint. Then I give them a resolution appropriate to the situation, and ask them if it’s fair or better than fair. Complaints are an opportunity to shine brightly for my company..

Anonymous on

1

It was a cab business and was not pleased with the route I chose to take him to his destination

Anonymous on

1

Wanted to place an order in this spare parts auto shop but they were out of stock yet previously he had been told we were fully stocked

Anonymous on

2

Tell me of a Time you satisfied a previously dissatisfied customer

Anonymous on

2

Remain calm. When a customer starts yelling or being otherwise rude, there is nothing to be gained by responding in a similar manner. ... Don't take it personally. ... Use your best listening skills. ... Actively sympathize. ... Apologize gracefully. ... Find a solution. ...

Anonymous on

0

Yes sir

Anonymous on

2

Yas

Anonymous on

0

G bilkul

Anonymous on

0

We have to treat them nice and with manner. Allocating to some priorities to them. And respond immediately. Give some benefits to them. Because customers relationship is important

Sai Kumar on

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