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Thomson Reuters Technical Support Representative Interview Questions

Interviews at Thomson Reuters

14 Interview Reviews

Experience

Experience
79%
7%
14%

Getting an Interview

Getting an Interview
58%
21%
14%
7

Difficulty

3.1
Average

Difficulty

Hard
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Technical Support Representative Interview

Anonymous Employee in Ann Arbor, MI (US)
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 2 days. I interviewed at Thomson Reuters (Ann Arbor, MI (US)) in March 2013.

Interview

Two 30-Minute Interview, office tour, 1 hour job shadowing

Everybody is very friendly. Go into the interview with a smile, talk about all your experiences especially ones that involve troubleshooting and research.

Interview Questions

Other Interview Reviews for Thomson Reuters

  1. Helpful (1)  

    Technical Support Representative Interview

    Anonymous Employee in Carrollton, TX (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Thomson Reuters (Carrollton, TX (US)).

    Interview

    There were 2 interviews. First there was a general interview with the department manager, and then a technical focused interview second with the technical team lead.After those the background check was ran and when that came back ok, an offer was made.

    Interview Questions

    Thomson Reuters Response

    3 Apr 2015 – Talent Acquisition

    Thank you for your interest in Thomson Reuters and for your time, participation and review of the interview process. Welcome aboard!


  2.  

    Technical Support Representative Interview

    Anonymous Interview Candidate in Ann Arbor, MI (US)
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at Thomson Reuters (Ann Arbor, MI (US)).

    Interview

    Initial call by a recruiter. Then an interview with HR over the phone. Then an in person interview with two managers that included a tour and a job shadow. I was given info about the job, the people and the perks of employment.

    Interview Questions

  3.  

    Technical Support Representative Interview

    Anonymous Employee in Ann Arbor, MI (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Thomson Reuters (Ann Arbor, MI (US)) in May 2013.

    Interview

    Applied online and after couple of months i received an email requesting the best possible time to speak on the phone. After the initial email i received a phone call from the recruiter explaining what to expect from the job. Second phone call entailed answering some basic questions regarding how i would handle certain scenarios. Final interview was in person with three different managers.

    Interview Questions

    • Most difficult questions presented during the interview were those of scenario based questions. Meaning how did you handle a particular situation with a user and specifically what steps did you take.   Answer Question

  4.  

    Technical Support Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 5 weeks. I interviewed at Thomson Reuters.

    Interview

    I applied One week and was called back the next week. We did a phone screen and then a week later a 45min phone interview which I felt went great I was qualified for the job and had experience however I never received an offer a decline OR a phone call back for an in person interview.

    Interview Questions


  5.  

    Technical Support Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Thomson Reuters.

    Interview

    Initial phone call, followed by phone interview, then in office. Everyone was real nice and professional. Had a slight delay at an offer but overall a great experience. Lot of behavioral questions, I didn't prepared.

    Interview Questions

    Negotiation

    No negotiation


  6. Helpful (4)  

    Technical Support Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at Thomson Reuters.

    Interview

    The interview process last about 30 minutes. You are ask questions pretaining to the Job you are applying for. This is to see how much knowledge you actually have for the position that you are applying for. A background check has to be completed before you interviewed and a drug test may be required.

    Interview Questions

    • What made you apply for the position at thomson reuters?   1 Answer

    Negotiation

    I did negotiation my starting salary and explain why I thought I should start at the amount I requested. I base my asking amount off of my experenice that I had in the Technical Field.


  7. Helpful (4)  

    Technical Support Representative Interview

    Anonymous Interview Candidate in Ann Arbor, MI (US)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Thomson Reuters (Ann Arbor, MI (US)) in July 2017.

    Interview

    Did an online assessment. Called in for an interview after an email for me was misplaced a week before. Good facilities but Human Resources who interview you make you feel very uncomfortable and for time ever made my skin color seem like a reason I wouldn't fit. Overall good company if you're white or black cause I didn't notice much of a mix people other than that.

    Interview Questions

    Thomson Reuters Response

    28 Jul 2017 – Talent Brand Marketing Specialist

    We apologize that your experience did not live up to our standards and expectations and we would like to follow up directly with the team involved to ensure this doesn't happen to other individuals... More

  8. Helpful (3)  

    Technical Support Representative Interview

    Anonymous Interview Candidate in Carrollton, TX (US)
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Thomson Reuters (Carrollton, TX (US)) in July 2017.

    Interview

    The interview process at first was really quick. A recruiter called me and set up another interview with the Senior Product Manager the following day for the position. The interview went well and quick, probably 10 minutes. The Senior Product Manager then sheduled me for a face to face interview the following week. I had to make a follow up with the schedule from Friday to Monday. The person who scheduled it sent me an email Tuesday, a day before the final interview. The next interview process was tough. Three indivuals interviewed me. First the ateam Lead, thenthe Product Manager and kastly the Senior Product Manager. All 3 interviews lasted for almost 30 minutes each except for the last one. All 3 interviewers have the same sets of questions but luckily some of which were not asked to me. There were at least 2 same questions asked to me. After the interview I was asked to answer a short quiz about technical stuff. I was told that it will take another week for the team to decide and let me know of the result. The process took 3 weeks. I had to send 2 follow up emails to the recruiter regarding the application result until an email was sent to me that I did not make it. I really wish they just did a panel interview next time for other applicants. It will benefit them all. Less painful and traumatic if you did not make the cut even for an entry level position.

    Interview Questions

    • Questions were all behavioral. Scenarios based from previous work experience   1 Answer

    Thomson Reuters Response

    9 Aug 2017 – Talent Brand Marketing Specialist

    Thank you very much for taking the time to provide feedback about your experience. If you are still interested in Thomson Reuters, and we hope you are, we encourage you to sign up to receive job... More


  9.  

    Technical Support Representative Interview

    Anonymous Employee in Ann Arbor, MI (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Thomson Reuters (Ann Arbor, MI (US)) in October 2013.

    Interview

    The first step was a short call from the interviewing manager to get a feel for whether I was worth a full interview. Discussion was more informal - stuff like "why do you want to work here?" or broadly "how are you qualified?"

    Step 2 was a full phone interview, either 30 or 60 minutes - can't remember which. This one got more deep into qualifications, and was more "tell me about a time that you..."

    Upon passing that, they brought me in for a full interview with 3 managers (one after the other), as well as some workplace tours, job shadowing. Questions were behavioral - how did you handle this, what did you do when that, and occasionally "how would you..."

    Interview Questions

    • Tell me about a time when you used troubleshooting to solve a technical problem - with your phone, your computer, or something along those lines.   Answer Question

    Thomson Reuters Response

    8 Jun 2017 – Talent Brand Marketing Specialist

    Thank you for taking the time to provide us with feedback. We're glad that you decided to join us!


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