I applied through university. The process took 4 months. I interviewed at USAA (San Antonio, TX) in Jan 2012
Interview
Very, very slow. Be prepared to hurry up and wait.
Started with a resume submission. Best if you have some contact with them ahead of time (i.e. career fair, inside contact, etc). Then a phone interview. Very short. Then an in person interview. Wasn't too hard or technical. Then had to wait a very long time to hear if I got the job or not.
Interview questions [1]
Question 1
The most difficult ones were behavioral questions relating to USAA's core values. They are super important there.
I applied through university. The process took 2 weeks. I interviewed at USAA (Phoenix, AZ) in Nov 2016
Interview
Very informal phone interview. Then they had me come to the head office for the in person interview. Very easy all around process to go through. They put me up in a nice hotel and fed me a nice dinner. Got a tour of the campus, which is amazing, and got to see the sales floor etc
Interview questions [1]
Question 1
Describe a time when you over came a personality conflict in the workplace
I applied online. The process took 2 days. I interviewed at USAA (Chicago, IL) in May 2011
Interview
I went through a screening interview with an HR representative. I then took an online skills test regarding telephone skills. Afterwards I had another phone interview with a hiring manager.
Interview questions [1]
Question 1
Describe how you would deal with a difficult client or prospect