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    UnitedHealth Group Provider Phone Representative Interview Questions

    Interviews at UnitedHealth Group

    17 Interview Reviews

    Experience

    Experience
    63%
    12%
    25%

    Getting an Interview

    Getting an Interview
    93%
    7%

    Difficulty

    2.5
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    Interviews for Top Jobs at UnitedHealth Group

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    Helpful (1)  

    Provider Phone Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at UnitedHealth Group.

    Interview

    Interviewed with Human Resource by phone for a screening and I was then scheduled for a face to face on site with a supervisor. I only had 1 interview and I was then called back a few days later with the job offer. The interview process was fairly easy and it was an average interview.

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    Interview Questions

    Other Interview Reviews for UnitedHealth Group

    1. Helpful (5)  

      Provider Phone Representative Interview

      Anonymous Employee in Phoenix, AZ (US)
      Accepted Offer
      Positive Experience
      Easy Interview

      Application

      I applied online. The process took 2 weeks. I interviewed at UnitedHealth Group (Phoenix, AZ (US)).

      Interview

      Applied. I received an email and took online test. Received a call from a recruiter and did a phone interview. offered interview with hiring manager. I was hired and started a few weeks later

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      Interview Questions

    2.  

      Provider Phone Representative Interview

      Anonymous Employee
      Accepted Offer
      Positive Experience
      Average Interview

      Application

      I applied online. The process took 6+ weeks. I interviewed at UnitedHealth Group in June 2015.

      Interview

      Apply, take online tests, phone interview, in person interview. Make sure you pass the online tests or you won't get a call back. Have examples ready for your interview answers.

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      Interview Questions

      • They asked normal open ended interview questions, make sure you give examples.   Answer Question

      Negotiation

      No negotiating involved.

      3. Join the UnitedHealth Group team
      See Our Latest Jobs

    3.  

      Provider Phone Representative Interview

      Anonymous Employee in Oldsmar, FL (US)
      Accepted Offer
      Negative Experience
      Average Interview

      Application

      I applied online. The process took 2 weeks. I interviewed at UnitedHealth Group (Oldsmar, FL (US)) in January 2015.

      Interview

      First you conduct a phone interview usually with an offshore person . Next you have an interview with 2 supervisors at the location in Oldsmar . They asked about 5 questions gen explained the job . Next, they call with an offer and then you have to wait for your background check and go do a drug test . The background check is not extensive as there are plenty of people who work there with arrests in their pasts .

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      Interview Questions

      • They asked what you have done to solve a problem past at a job under pressure .
        They asked what you have done in a social situation where you disagreed with something .   Answer Question

    4.  

      Provider Phone Representative Interview

      Anonymous Employee in Richardson, TX (US)
      Accepted Offer
      Neutral Experience
      Average Interview

      Application

      I applied online. The process took 2 weeks. I interviewed at UnitedHealth Group (Richardson, TX (US)) in June 2014.

      Interview

      They use recruiters, some who are out of state. One the recruiter does the initial interview you take computer test and if you pass you'll interview with manager for final decision

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      Interview Questions

      • The typical "describe a time you went out of your way to solve a problem for a customer?"   1 Answer

    5. Helpful (4)  

      Provider Phone Representative Interview

      Anonymous Employee in Oldsmar, FL (US)
      Accepted Offer
      Negative Experience
      Difficult Interview

      Application

      I applied online. I interviewed at UnitedHealth Group (Oldsmar, FL (US)).

      Interview

      Absolutely Grueling

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      Interview Questions

      Negotiation

      Run in the other direction as fast as you can, UnitedHealth is not who they profess to be. They are just a big false façade.

    6. Helpful (2)  

      Provider Phone Representative Interview

      Anonymous Interview Candidate
      No Offer

      Interview

      In a matter of seconds after completing the provider phone representative assessment test for the 2nd time in two years I received an email stating "Unfortunately, we will not be able to consider you for this position at this time. Although your skills and qualifications are impressive, we have identified other candidates whose experience more closely fit the specifications of the position." The first time I took the test was at the Oldsmar, FL location and I was not sure of my answers. This time I took the test online and know that I answered the questions very well. I took extra time to make sure I was ready for the test. I think that the explanation I received within seconds of completing the test is their way of dumping you as an overqualified applicant for the job. I have years of customer service and phone experience.

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      Interview Questions

      • The 2nd phase of the exam. You have to answer 20 question with in 10 minutes. Each question has complicated instructions and at least 5 multiple choices for answers.   1 Answer

    7. Helpful (1)  

      Provider Phone Representative Interview

      Anonymous Employee in Frederick, MD (US)
      Accepted Offer
      Positive Experience
      Easy Interview

      Application

      I applied online. The process took 2 weeks. I interviewed at UnitedHealth Group (Frederick, MD (US)) in April 2013.

      Interview

      I applied online, the next day I got an email asking to schedule an on site assessment. That assessment was really easy, just sample calls and selecting the best response. I got my phone interview scheduled that same day. The phone interview lasts about 45mins to an hour. They ask the typical scenario questions from past jobs. It took about 2 days after that to get a call to schedule a face to face interview. They tell you that it will last 45mins to an hour and I was only there about 20 mins. Same kind of questions as the phone interview. The hiring manager was really nice. She says someone will contact in about a week or two, it was really only 2-3 days that I got a call from a Texas number saying they were offering me the job contingent on passing the drug screen and background check.

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      Interview Questions

      • Explain a type that you witnessed a customer displaying questionable morals.   Answer Question

    8.  

      Provider Phone Representative Interview

      Anonymous Employee
      Accepted Offer
      Positive Experience
      Easy Interview

      Application

      I applied online. The process took 4 weeks. I interviewed at UnitedHealth Group in April 2013.

      Interview

      Interview with a manager and a supervisor

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      Interview Questions

      • Tell me a time where u had to make a difficult decision and the outcome   Answer Question

    9. Helpful (1)  

      Provider Phone Representative Interview

      Anonymous Employee in Richardson, TX (US)
      Accepted Offer
      Positive Experience
      Average Interview

      Application

      I applied online. The process took 5 days. I interviewed at UnitedHealth Group (Richardson, TX (US)).

      Interview

      The process began with an interactive online skills test. This tested your ability to interpret information and provide answers to customers based on generic account information. After that there was a quick interview with an HR rep followed by a panel interview with management members.

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      Interview Questions

      • Nothing out of the ordinary or unexpected. General questions about job expectations, work ethics, previous experience with call centers and customer service.   Answer Question

      Negotiation

      There was no negotiation. Given my lengthy experience I was offered the maximum beginning pay the department would allow.

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