Interview Question

Call Center Account Representative Interview

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Ally Financial

What is the first thing that you do when a customer is enraged on a call?

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Interview Answers

4 Answers

4

I would listen and try resolve the problem the best way I can.

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4

Empathize, take control, assure them that I'm the best person to handle their issue

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4

Listen

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0

All are effective communication tactics to resolve the issue at hand.

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