Interview Question

Customer Care Manager Interview

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United Site Services

What was unexpected was how desperate the VP's of Operations were to get a customer care manager who would help them grow their sales.

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Interview Answer

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It was clear that a major portion of their revenue was generated within the call center and that they had never had the support they needed from senior leadership to use this department effectively to grow the bottom line. I spent most of the time reassuring them that they would be my internal customers and that I would focus on helping them succeed.

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