Interview Question

Installation Technician Interview

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AT&T

What you will do with rude customer

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Interview Answers

7 Answers

1

Try and calm them down...Calmly Apologize for how they are feeling, let them know you are trying yo help listen to their concerns ie..what they are angry about, not the tone of their voice or the flowery words used around their explanation and at that point address the issue...it's either going to be one of 3 things...it's something you can help them with....it's something they or you will need to seek managerial advise/approval or its a no...then calmly explain as much as you'd like to be able to do that you can't and offer what you can do...and give them the choice of if they will accept whatever it is you are offering or not.. then go on with life from there....never ever get loud or irate back to the customer. ..you are representin the company. ...if they continue to escalate...ask them please do not speak to me like that. And if they continue to do so let them know you do not have to tolerate abuse and you will either leave or they will need to leave and come back when they are calner or that you will hang up if they continue in that matter. Then proceed accordingly...leave, hang up...call security or the police if they wont stop and won't leave

ca on

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There's nothing you can do after this point. Hr told me it's all about when they have enough people to start training etc etc. i applied April 12, had my interview may 12, received the good emails and still nothing yet

Anonymous on

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Same with me I'm waiting since 26 of May , so this email about the good news mean at least you guarantee for sure you being selected and it's all matters of time??

Anonymous on

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Pretty sure we have the job, but just depends on whenever they decide to hire again. My guess is everything is filled already, when I asked the hiring manager in my interview he told me as late as July. So I'm praying no later than next month

Anonymous on

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I'm sure it's all filled when I access to my account it's saying near the position no more accepting applications, unfortunately I didn't ask the manager about when they start working on applications if it's July it's perfect

Anonymous on

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The same email came to me from Atlanta saying there's positions open in Raleigh next October, so let's hope they will start hiring soon !

Anonymous on

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Same thing happened to me I got the email telling me I was being considered about a week after I met with them this was around May 10 2016 and just a few days ago I got the an email from Atlanta telling me in October of 2016 a few positions should be available and they wanted to know if I'm still interested I replied so now I'm just waiting on them to let me know something

Anonymous on

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