Ellucian Interview Question: You have a problem in front o... | Glassdoor.co.in

Interview Question

Customer Success Manager Interview(Student Candidate)

You have a problem in front of you regarding a client and

  two options to choose from. One choice was derived from thousands of records of data and analytics that spit out an answer for you, the other choice is a gut choice, one that you derived from your experience and what you think ultimately is the right decision in solving this issue for your client. Which do you choose?
Answer

Interview Answer

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While nowadays data drives decisions, I think have that human intuition in terms of problem solving would be the better choice. Ultimately at the end of the day, no matter how much data you have supporting option A, you, the employee have to make the decision and to stick with that decision after it is made. That keeps you honest and keeps you hard working and helps sharpen your skills in tackling problems with correct answers.

Interview Candidate on 22-Sep-2016

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