Boa Branch Office Administrator Interview Questions

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Edward Jones
BOA Branch Office Administrator was asked...25 March 2017

In your past work have you found and error you had made and how did you fix it?

3 Answers

I was the purchasing manager at a furniture store. I bought accessories for 11 stores. I filled it a purchase order innocent and ordered 1 truck load of side tables when I meant to order 1 pallet of side tables. I had purchased 11 containers or truck loads of side tables. We had over 2000 side tables to sale. First I took responsibility for my mistake. I quickly created a special in store promotion by creating a large display in the front of the stores. We price tables with a 20% discount and advertised a 2 day promotion. We had sold 70% of the tables by the end of the week. I then made notes in our computer purchasing program to inform other buyers , 1 quantity meat 1 container, Less

I made a perchasing mistake and ordered 1 container of side tables when I meant to the order 1 pallet. I made notes in computer to alert other buyers. I created a in store side table sales promotion, by grouping together a sizable display. We marked tables 20% less. Sold all extra tables and still turned a profit. I took full responsibility for my mistake and worked out a solution for management to approve. Less

Took responsibility for mistake. Corrected mistake. Created program to not allow mistake again. Sold extra merchandise as a promotional product. Company earned income from mistake. Less

Scotiabank

Haven't heard back yet. Ask a lot about organization, handling cheques and being precise and accurate when inputting data.

1 Answers

As stated above Lol!

Bankers Life

Did I like recruiting

1 Answers

I said no as that wasn't in the job description

Edward Jones

Name a time when you had an adverse issue arise with a client who became difficult, how did you handle it, and what was the outcome?

1 Answers

I had a client the day before that was expecting a job to be completed that day and due to unforeseen circumstances it was not going to be completed for several more days. I called the client and explained the situation, apologized wholeheartedly, accepted the clients dissatisfaction with humbleness, and attempted to appease the client in ways that were acceptable to both my employer and the client. Less

Edward Jones

Please share a time when you were given a task to do, but you did not have everything you needed to do it. How did you handle it and what was the outcome?

1 Answers

do you remember the questions and options on the 60min online assessment.

Edward Jones

Asked targeted select interview questions.

1 Answers

Answered questions with STAR method.

Edward Jones

Difficult relationship and how you repaired it. Challenging project and how you managed it. Describe a time when you failed and how you felt, what you did to adjust. Describe a time you went out of your way for a customer. Also Why Edward Jones and this position? Did not ask: Tell me about yourself. What are your weaknesses?

1 Answers

be prepared to give your own examples

Edward Jones

What kind of enviornment do you enjoy working in?

1 Answers

One that has a friendly team atmosphere where everyone treats each other with respect. Less

Edward Jones

Where do you see yourself in 5 years?

1 Answers

My reasons: still working here happily! (Of course) To which I was then told “we want a permanent BOA. Not someone looking to open their own branch. We don’t want to have to replace you and do this all over again in a few years” Less

Edward Jones

What is your biggest weakness?

1 Answers

I like to always be busy

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