Call center customer representative Interview Questions


Call Center Customer Representative interview questions shared by candidates

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Call Center Customer Representative was asked...7 November 2022

Define what empathy means to you?


One thing they asked me was, what issues/problems have you had before in the past and how did you resolve it or found a solution.

Marriott International

Can you handle back to back calls and navigate through multiple screens during a call?

1 Answers



What is your expected salary?

1 Answers

I answered it honestly as to what I know.

Trexis Insurance

How would you handle irate customers?

2 Answers

Build a repor and try to connect with customer before moving on the the problem solution. You've got to be considerate. Less

Build rapor let the person speak their peace make common ground

Progressive Insurance

Tell me about a time you had a complex situation

Progressive Insurance

What do you like least about your current job

Progressive Insurance

Tell me a time when a customer was very satisfied with your work

Progressive Insurance

What did you like about your previous job?

Progressive Insurance

Did you have metrics? What were they?

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