Call center lead Interview Questions

14

Call Center Lead interview questions shared by candidates

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D Foster Consulting, LLC
Call Center Team Lead was asked...16 December 2021

Do you feel confident in your abilities to work from home and still get the job done without someone lingering over top of you?

1 Answers

Absolutely!

L.A. Care Health Plan

have you ever handled an escalated call?

1 Answers

Yes.

D Foster Consulting, LLC

How everything was going with my husband being deployed and how I was managing everything with my children. I was also asked if I thought I could handle the extra workload with my husband being gone, they truly don't want to see you fail. They want to see you succeed in the work that you do.

1 Answers

I explained that I felt confident that I could manage my children and the extra workload that the position would entail. I did take a few days to truly decide on what would be best for my family and the company because I would have hated to take a position that I could not fulfill. Less

Johnson Controls

Where do you see yourself in 5 years.

1 Answers

Managing projects

Morgan and Morgan

Describe my last position ( which was Supervisor of a Call Center)

Living Spaces

Explain the culture at your previous job

Quest Diagnostics

How can you handle your coworkers not being able to understand you?

Iron Bow Technologies

What did I think I could do to help the company with my experience?

H&R Block

Tell us about a time you had to motivate an employee to do something they did not want to do.

DoorDash

How do you create culture in the workplace? how do you analyze data? How have you driven results?

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