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Call center operations manager Interview Questions


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Sharp HealthCare
Call Center Operations Manager - Technology and Workforce was asked...3 January 2014

Unexpected: I was asked if I was not asked any question I had hoped they would ask? Difficult - Technical question regarding my experience with systems asked by someone who did not have the knowledge. how to answer without making them look bad?

1 Answers

1. I was polite and said they were comprehensive. I need a job 2. I answered based on" my experience" Less

Health Net Federal Services

Mid-month your are not meeting your metrics, how do you proceed?

1 Answers

Take a step back, look at the big picture with other areas, determine areas for improvement, implement changes and monitor them in a daily basis for addition opportunities. Less


Where are you originally from?

1 Answers

Don’t answer. It’s against the law.

UnitedHealth Group

Boilerplate questions--give an example of how you dealt with a difficult situation, how do you get peak performance from EEs, etc. Nothing difficult.

1 Answers

They are motivated to hire ASAP


Tell me about a situation where you were asked to do something unethical. How did you handle it?


I am not going to get an interview because I am over 40

United Site Services

The biggest challenge was sucking up to this branch manager who didn't want a call center interfering with his local operations. I pretty much just flew to his city and had lunch with him and listened to him tell me how awesome he was and how much the rest of the company sucked and that he didn't want me interfering with his operation. I just had to nod and agree. It was pretty creepy.

Planmeca USA

Are you process driven?

Epson America

Pretty usual lame interview questions as they were looking for someone else more local to the area.

Housecall Pro

How would you approach a situation where an employee needed to be coached or reprimanded?

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