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Call center operations manager Interview Questions
12
Call Center Operations Manager interview questions shared by candidates
Call Center Operations Manager was asked...17 June 2022
How would you approach a situation where an employee needed to be coached or reprimanded?
Call Center Operations Manager was asked...17 June 2022
Given a list of tasks, how would you prioritize them?
Call Center Operations Manager was asked...22 December 2020
I am not going to get an interview because I am over 40
Call Center Operations Manager was asked...20 May 2018
Call Center Operations Manager was asked...18 April 2018
Are you process driven?
Call Center Operations Manager was asked...11 December 2016
Tell me about a situation where you were asked to do something unethical. How did you handle it?
Manager of Call Center Operations was asked...23 September 2016
Call Center Operations/Quality Manager was asked...19 November 2015
Basic questions, tell me about your experience. What would a peer say about you. What would be your tag line? How would you affect change?
Call Center Operations Manager was asked...3 December 2014
Boilerplate questions--give an example of how you dealt with a difficult situation, how do you get peak performance from EEs, etc. Nothing difficult.
1 Answers↳
They are motivated to hire ASAP
The biggest challenge was sucking up to this branch manager who didn't want a call center interfering with his local operations. I pretty much just flew to his city and had lunch with him and listened to him tell me how awesome he was and how much the rest of the company sucked and that he didn't want me interfering with his operation. I just had to nod and agree. It was pretty creepy.
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