Call center operations manager Interview Questions


Call Center Operations Manager interview questions shared by candidates

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Housecall Pro
Call Center Operations Manager was asked...17 June 2022

How would you approach a situation where an employee needed to be coached or reprimanded?

Housecall Pro

Given a list of tasks, how would you prioritize them?


I am not going to get an interview because I am over 40


Where are you originally from?

1 Answers

Don’t answer. It’s against the law.

Planmeca USA

Are you process driven?


Tell me about a situation where you were asked to do something unethical. How did you handle it?

Health Net Federal Services

Mid-month your are not meeting your metrics, how do you proceed?

1 Answers

Take a step back, look at the big picture with other areas, determine areas for improvement, implement changes and monitor them in a daily basis for addition opportunities. Less

Verizon Telematics

Basic questions, tell me about your experience. What would a peer say about you. What would be your tag line? How would you affect change?

UnitedHealth Group

Boilerplate questions--give an example of how you dealt with a difficult situation, how do you get peak performance from EEs, etc. Nothing difficult.

1 Answers

They are motivated to hire ASAP

United Site Services

The biggest challenge was sucking up to this branch manager who didn't want a call center interfering with his local operations. I pretty much just flew to his city and had lunch with him and listened to him tell me how awesome he was and how much the rest of the company sucked and that he didn't want me interfering with his operation. I just had to nod and agree. It was pretty creepy.

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