Call center representative Interview Questions

A call centre representative needs to have excellent communication skills and be able to thrive under pressure. Most call centre jobs are fast-paced and demanding. In an interview, employers will want to see that you are a quick learner, have a polite and helpful demeanour and have strategies in place to deal with stressful situations.

2,142 Call Center Representative interview questions shared by candidates

Top Call Centre Representative Interview Questions & How to Answer

Here are three top call centre representative interview questions and tips on how to answer them:

Question No. 1: Why do you want to work for this company?

How to answer: As a call centre representative, you are the primary point of contact between the public and the company. You need to demonstrate that you appreciate the services that the company offers and also that you understand their values. Give an example of something you admire about their product or service, and be enthusiastic about how you can contribute to customer satisfaction.

Question No. 2: How do you deal with difficult customers?

How to answer: As a call centre representative, you will sometimes need to deal with difficult customers. Give an example of a situation where you had to deal with a customer who was upset, angry or hard to deal with. Try not to blame anyone. Instead, talk about the strategies you used and whether the outcome was successful. If you don't have any experience in call centres, use an example from a professional or personal context that shows you know how to be calm and polite in stressful interactions.

Question No. 3: What are your strategies for coping with deadlines and pressure?

How to answer: Some call centres can be high-pressure environments where you will have to meet strict quotas or deadlines. Use specific examples to show which strategies you use when faced with pressure. For example, you may use lists or calendars to keep track of projects, or Pomodoro sessions to process tasks. You may use mantras or meditations to keep you focused. If you don't have call centre experience, draw on other stressful situations, for example, preparing for an exam.

Top Interview Questions

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Morgan Stanley
Call Center Representative was asked...20 March 2023

What was your most challenging problem and how did you overcome it?

Children's National Hospital

Describe your personality and what makes you a great fit for the role?


A basic interview but in English

Blue Arrow

What's your experience? What are you searching for? How you handle difficult customers?

The University of Vermont Medical Center

Tell us about a difficult situation and how you overcame it.

University of Ottawa

Q: What's my availability Q: Have you worked in a call centre environment before


What is something you enjoy about call center postions.


How would you describe yourself

Air Charter Service

Why are you interested in this company?


Preguntas sobre la personas metas e ingles

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