Call center representative Interview Questions
A call centre representative needs to have excellent communication skills and be able to thrive under pressure. Most call centre jobs are fast-paced and demanding. In an interview, employers will want to see that you are a quick learner, have a polite and helpful demeanour and have strategies in place to deal with stressful situations.
Top Call Centre Representative Interview Questions & How to Answer
Here are three top call centre representative interview questions and tips on how to answer them:
Question No. 1: Why do you want to work for this company?
How to answer: As a call centre representative, you are the primary point of contact between the public and the company. You need to demonstrate that you appreciate the services that the company offers and also that you understand their values. Give an example of something you admire about their product or service, and be enthusiastic about how you can contribute to customer satisfaction.
Question No. 2: How do you deal with difficult customers?
How to answer: As a call centre representative, you will sometimes need to deal with difficult customers. Give an example of a situation where you had to deal with a customer who was upset, angry or hard to deal with. Try not to blame anyone. Instead, talk about the strategies you used and whether the outcome was successful. If you don't have any experience in call centres, use an example from a professional or personal context that shows you know how to be calm and polite in stressful interactions.
Question No. 3: What are your strategies for coping with deadlines and pressure?
How to answer: Some call centres can be high-pressure environments where you will have to meet strict quotas or deadlines. Use specific examples to show which strategies you use when faced with pressure. For example, you may use lists or calendars to keep track of projects, or Pomodoro sessions to process tasks. You may use mantras or meditations to keep you focused. If you don't have call centre experience, draw on other stressful situations, for example, preparing for an exam.