Call center representative supervisor Interview Questions

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Call Center Representative Supervisor interview questions shared by candidates

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Verizon
Call Center Sales Representative was asked...13 March 2015

What is something that you can use to improve your job?

22 Answers

Yes, We should definitely keep a positive mindset. But My center is in Silver Spring MD, and training starts May 4th, I just wish theyd send the info further so I can put in my two weeks. But definitely keep me posted as I will do the same. Good luck! Less

I don't know when the training date is, here in Newport News VA...... But good luck and I'll keep you posted Less

Maybe because theyre still interviewing people. I have an interview wednesday for the call center sales in newport news. Less

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Wynn Resorts

What type of experience do you have?

6 Answers

I have customer service experience, customer support management skills, cleaning skills, Less

Customer service

I have experience, as houskeeping,butler, waiter, bartender and bar waiter

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Tel-Assist

How does you previous work experience relate to the position you are applying for?

3 Answers

Great

You can hire a trained monkey to do what im doing

Whoops. I was just kidding with that answer and now I cant remove it

If I speak you in english will you understand?

3 Answers

Yes, sure.

Yes

Yes

Expert Global Solutions

Could I commit to working evenings, Saturdays AND Sundays?

3 Answers

if you can commit to training why can't you work? that's why HR couldn't answer that question. it wasn't discrimination, you weren't being consistent. Less

1:They contacted me not the other way around. No mention was made during the initial phone call that I would have to be available to work Sundays. 2: The unprofessional receptionist tried to deny me the interview. 3:Training would have been three weeks. It was an attempt at COMPROMISE. I was willing to forego practicing my religion for a SHORT period of time but not on a permanent basis. They discriminate against people of faith. Less

Stated that my religion would not allow me to work Sundays. If needed I would commit to training on Sundays. Could I work Sundays? Stated again my religion does not allow me to work on Sundays. They asked if I could work Sunday evenings. Again, stated my religion does not allow me to work on Sundays. I asked why are they discriminating against my religious beliefs? HR person did not understand my question. Less

Ally Financial

What is the first thing that you do when a customer is enraged on a call?

3 Answers

I would listen and try resolve the problem the best way I can.

Empathize, take control, assure them that I'm the best person to handle their issue Less

Listen

Hinduja Global Solutions

What is your background

3 Answers

Fresher

Freshers

My background is engineering are my strength

RDI

Be prepared to review your resume and address past experience in Customer Service and/or Call Centers

3 Answers

Had sent resume via email prior to interview, and also brought a hard copy to offer upon face-to-face interview. Was prepared to highlight, in a clear, concise manner, any experience relevant to the position. Less

Swab drug test

Was the drug test swab or urine

Wynn Resorts

Give a brief overview of your work history.

3 Answers

Be short and fast in the group setting

My work consists of team work, working in the field of food, and serving guests From various regions Less

I have 6 years experience as hotel security hereat abu dhabi ,uae..6 years in philippines as security guard at british embassy under g4s phil Less

Amazon

What is your name?!

3 Answers

Aditya

Aakash Dubey

I didn't read it probably

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