Case manager Interview Questions

In a case manager interview, employers will typically ask questions to determine how you have a proactive approach to work, since you will actively seek out opportunities to help your clients. Expect the interviewer to gauge your communication, organisational and conflict-management skills.

4,452 Case Manager interview questions shared by candidates

Top Case Manager Interview Questions & How to Answer

Here are three top case manager interview questions and tips on how to answer them:

Question No. 1: How do you build trust with your clients?

How to answer: Since this is one of the toughest and most important tasks of a case manager, the interviewer wants to know how your friendly demeanour and willingness to make home visits can help clients believe in you. Your willingness to advocate for clients because you feel strongly, and not just because it is a job, shows your dedication to the profession.

Question No. 2: Describe an occasion when you struggled to communicate with a client.

How to answer: With this open-ended question, the interviewer wants to know how you effectively communicate with clients and deal with problems. Give a specific example of how you were able to remedy the situation, whether it was through a demonstration, a presentation or in another way. Emphasise the fact that you tried to see the issue through the client's eyes.

Question No. 3: How do you manage a variety of cases?

How to answer: With this question, the interviewer wants to know how you manage your time and stay organised. Give specific examples about the specific tools and processes you use. Mention how you prioritise specific cases without ignoring others.

Top Interview Questions

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AmTrust Financial
Telephonic Nurse Case Manager was asked...16 March 2023

Tell me about yourself? Why do you think you wouldn’t be successful in this role? What would your current manager say you need to improve on? Behavioral and situational based questions.

Broadstep Behavioral Health

Why do you want to work here


How long did I want to stay.

Ian Martin Group

What do you know about the role? How does your previous experience align with this role?


Tell us about a policy you worked around to get the results you needed.

Alpha House

Tell me about you self? What would you do in this situation? What are you looking for from a team lead?

Wilshire Law Firm

How claims process is handled from start to finish.


What are your goals in the company?

Canton du Valais

"Pourriez-vous me décrire les tâches effectuées durant votre expérience de travail (en en citant une précise)?" En allemand

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