Case manager Interview Questions
In a case manager interview, employers will typically ask questions to determine how you have a proactive approach to work, since you will actively seek out opportunities to help your clients. Expect the interviewer to gauge your communication, organisational and conflict-management skills.
Top Case Manager Interview Questions & How to Answer
Here are three top case manager interview questions and tips on how to answer them:
Question No. 1: How do you build trust with your clients?
How to answer: Since this is one of the toughest and most important tasks of a case manager, the interviewer wants to know how your friendly demeanour and willingness to make home visits can help clients believe in you. Your willingness to advocate for clients because you feel strongly, and not just because it is a job, shows your dedication to the profession.
Question No. 2: Describe an occasion when you struggled to communicate with a client.
How to answer: With this open-ended question, the interviewer wants to know how you effectively communicate with clients and deal with problems. Give a specific example of how you were able to remedy the situation, whether it was through a demonstration, a presentation or in another way. Emphasise the fact that you tried to see the issue through the client's eyes.
Question No. 3: How do you manage a variety of cases?
How to answer: With this question, the interviewer wants to know how you manage your time and stay organised. Give specific examples about the specific tools and processes you use. Mention how you prioritise specific cases without ignoring others.