Center consultant Interview Questions
11K
Center Consultant interview questions shared by candidates
What is something that you can use to improve your job?
22 Answers↳
Yes, We should definitely keep a positive mindset. But My center is in Silver Spring MD, and training starts May 4th, I just wish theyd send the info further so I can put in my two weeks. But definitely keep me posted as I will do the same. Good luck! Less
↳
I don't know when the training date is, here in Newport News VA...... But good luck and I'll keep you posted Less
↳
Maybe because theyre still interviewing people. I have an interview wednesday for the call center sales in newport news. Less
Why do you want to work here?
21 Answers↳
Because it is A company That allows you to grow
↳
because it is a company that allows you to grow
↳
Because the company have economic scale.
What type of experience do you have?
6 Answers↳
I have customer service experience, customer support management skills, cleaning skills, Less
↳
Customer service
↳
Very good in driving
how can you handle an angry customer
7 Answers↳
By being patient and let him explains his problem and try to solve it as soon as I make sure and it will not be repeated in the future Less
↳
I think both are right, and a combination of them would be the best way to handle an angry customer. Note i did not understand the question requirements at first until i made the wrong choice for both of them. Less
↳
Both of opposition is correct
What was the hardest task you ever had to do within a certain timeframe?
6 Answers↳
The last house I built. I finally agreed with my client to do the work by the hour. I told him he would be better off with bid pricing, but he is a retired mathematician and had his own reasoning for his request. Well. Every Friday, when I met up with him to turn in my time and get paid, he always had a different numbers than I did. His were less, of course. I told my guys and contractors that we needed to get in and get out of this job before this guy hit picks us to death over a few dollars every week. Wow. That was the last house I built. Over 6 years ago. I wish I had a better experience than that one to be the last time. Less
↳
I was manager on Arco ampm gas station ... I am on work ... My co-workers with me ... I had 10 customer inside store and 20 customer outside filling a gas ... Suddenly all pump is shut down .. I notice my pos register is not working ... I try my best I stop all customers and I request to them please wait ... I understand they waiting ... I trying my best I fix all pumps and POS register ... After 10 minutes I fix all pumps and register too but my debit pin pad is no working ... I request to my all customers who want pay by Debit or credit please use atm get money and buy please they understand they buy what they want Less
↳
I tried rooftop slushie mentioned above and it was pretty helpful. I recommend it. Less
Some maths questions and Situation based questions with Client, as to check how would you be able to deal with some situations when handling a team.
4 Answers↳
Try to convince them , and tell the benefits and advantages, of working together. They need to provide a customer comes first policy, and to the develop of the company. Less
↳
Dealing with different kinds of people is a top priority and a very challenging factor to enhance my self confidence. Less
↳
you need to have a costumer service, you need to serve the costumer efficiently to their needs. Less
Which command can test the connectivity of the host?
4 Answers↳
ping or netstat
↳
ping
↳
ipconfig can be used to check the connection type and what kind of address your getting. Less
How well you get alone with others. Huh, I was a social worker for 7 years, a Practice Manager for 15 years and have been in departments when I had to supervise up to 30 people. Really that's the type of questions you ask me.
4 Answers↳
Yes these people are over kill and their pay system is week for such a large system. Do your research with them because you will jump through hoops without the pay. Less
↳
LMAO, these people passed up a Practice Manager with 20 years of experience and the person they hired lasted 2 months on the job. Wow, told you these people are overkill and just don't get it. I am so happy they passed me over because I got a job at John Hopkins in Florida. Less
↳
As a social worker with 7 years of experience and a Practice Manager with 15 years of experience I get alone well with others. Less
Tell about your self why the company should hire you Tell what you are after 5 years
3 Answers↳
you should hire me... first because, i'm interested to work... i will give my best to work it well.......................i saw my self five year from now... that i earned a lot of moneys..i have a new house and lot,,, and managing my own business.... Less
↳
you should hire me... bcuz iwant have more knowledges and experience...to improve my ability.. Less
↳
This company must hire me because there are a lot of things that must be proven about the job, and for that, i can be a productive and a very competitive employee and i welcome the opportunity to develop my skills and ability. Less
What is the first thing that you do when a customer is enraged on a call?
4 Answers↳
I would listen and try resolve the problem the best way I can.
↳
Empathize, take control, assure them that I'm the best person to handle their issue Less
↳
Listen